• Managing service operations to achieve business objectives and ensure performance of the team.• Providing an efficient and flexible response to operational/procedural issues with focus on excelling service delivery metrics.• Ensuring continuous improvements in service levels by benchmarking the best practices

• Execution of collateral movements, receipt and payment of cash and securities, based on the instructions received from various investment managers.• Generate SWIFT instructions to sub custodians to execute cash collateral payments.• Book journal and ledger entries in the client’s book of accounts.• Continuous liaison with investment managers, sub custodians and collateral managers to report the settlement status of trades. Follow up with IM for the failed trades.• Usage and navigation of the applications EUCLID and CREST to determine the settlement status of trades at Euroclear and Crest respectively.• Reconciliation with the IM/broker statements to ensure accurate holdings of collateral.• Facilitated various clients’ on boarding activities and transitions.• Handled clients from APAC, EMEA and US regions with different requirements, involving various currencies and deadlines.

• Administered clear/SMART goals and performance expectations and held self and employees accountable for achieving them. Strategic work allocation and supervision to achieve process deliverables.• Driven employee engagement through regular empowering conversations, recognition and motivation and provided candid, timely feedback.• Driven employee journey through coaching/mentoring, facilitated employee growth by supporting career aspirations and charting career development path which led to high employee retention ratio• • Striven towards creating a diverse, inclusive, respectful and conducive work environment that was widely acknowledged by the team and the senior management group.• Developed performance metrics and conducted performance reviews and evaluation.• Prepared MIS and SLA reports, competency matrix and reported progress to senior management.• Responsible for weekly planning of work based on trends and calculation of team productivity and utilisation to assess required capacity and promote cross training opportunities.• Communicating organizational developments; shared organization’s vision, mission and aligned team’s goals with corporate goals and enabled big picture mentality among the team.• Actively participated and led various leadership forums and town halls for personal development.• Conducted activities for team building and organized engage sessions for the team with senior leadership of the organization.• Encouraged client focussed approach and facilitated workshops for better client servicing for the team that resulted in improved client satisfaction levels.• Risk Management – Assess and anticipate potential risks and ensure effective checks and controls in place to mitigate and avert risks and induce broader risk perspectives among staff.• • Collaborated extensively with internal and external auditors, providing in-depth assistance with periodic corporate audits.

• Interpret and execute instructions of private equity trades (cash and stock) and book accounting entries in clients’ accounts.• Study the instructions and deduce accurate accounting breakdowns as per the US GAAP procedures affecting market value and cost. • Reconciliation of capital account statements from private equity funds and sign off client accounts with latest market values.• Perform audit of the transactions booked by the operations team to ensure accurate reporting to clients.• Continuous liaison with private equity firms for timely procurement of statements and market value updates.• Client Reporting – Report accurate market values of securities and transactions to clients.• Research and Resolution – Research and resolve transaction market value and cost discrepancy.• Interpretation and routing of various private equity instructions to the responsible teams.

• Process garnishments, calculate and execute accurate payroll deductions from the employees’ pay check.• Verify and provide employment details, of the employees working for the clients’, to the future employer.• Served clients such as Bank of America, Agilent Technologies, Knight Ridder etc.• Research and Resolution of escalations and employees’ grievances regarding their pay checks