Sandeep N Email and Phone Number

With over 8+ years of specialized experience in ServiceNow development, administration, and customization, I excel in implementing ITIL processes, including Incident, Change, Problem, and Knowledge Management. My expertise spans across ServiceNow ITOM, including Discovery, Service Mapping, and CMDB, with a strong background in integrating with cloud platforms like AWS and Microsoft Azure. Proficient in scripting with JavaScript, HTML, CSS, and XML, I’ve designed and optimized Service Catalogs, workflows, and complex solutions. Experienced in Agile methodologies, I deliver high-quality ServiceNow solutions that drive business efficiency and value. Certified as a ServiceNow System Administrator and Application Developer, I’ve successfully contributed to projects with Fifth Third Bank, T.Rowe Price, Express Scripts, and more.In my current role as Sr.ServiceNow Developer at Fifth Third Bank, I leverage extensive experience with the ServiceNow platform, including ITIL modules (Incident, Change, Problem, Knowledge Management, and Service Catalog), Business Rules, Client Scripts, UI Policies, and Workflows. I handle CMDB and ITAM, and integrate with external systems via REST APIs, AWS, and Microsoft Azure, utilizing Discovery and Service Mapping for asset and service management. I specialize in GRC for roles and risk management and customize ServiceNow solutions, designing complex workflows with Workflow Editor to automate case management. My work also involves developing Service Portal pages, creating dashboards, managing ACLs, and contributing to platform upgrades, change management, and data imports.In my previous role At T. Rowe Price, I implemented ITIL best practices for Incident, Problem, and Change Management, significantly improving service delivery. I developed and optimized SaaS applications, customizing Service Catalog items and workflows using JavaScript, Web Services, CSS, and HTML5. I also designed and maintained the CMDB, ensuring accurate CI tracking, and integrated ServiceNow with Everbridge for enterprise notifications. Additionally, I worked on SecOps to enhance security visibility, managed Access Controls, and participated in Agile sprints to deliver improvements. My responsibilities included release management, UI design, and automating approval workflows to increase efficiency.