Sandeep N Email & Phone Number

Irving, Texas, United States

●Created multiple applications for different Business Owners.●Created Service Portal pages for the applications as per business requirements.●Integration with Slack (Team collaboration tool) with service portal knowledge base.●Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs for applications.●Create, modify and publish Workflows for multiple applications based on requirement.●Gave access to end users to submit… Show more ●Created multiple applications for different Business Owners.●Created Service Portal pages for the applications as per business requirements.●Integration with Slack (Team collaboration tool) with service portal knowledge base.●Writing Business Rules, Client scripts, UI Policies and UI Actions to customize the instance as per Business needs for applications.●Create, modify and publish Workflows for multiple applications based on requirement.●Gave access to end users to submit requests from Service Portal page.●Created categories, sub-categories, items for the application and used them in Portal page.●Created and utilized Update Sets to move all the work from one instance to another.●Validated all the work by myself and also had UAT (User Acceptance Testing) by the Business to get their approval.●Created multiple email scripts and used them in the email notifications as per business requirement. Show less

Gaithersburg, Maryland, United States

●Implementation of Service Catalog, incident Management and some part of Asset Management in Geneva instance.●Assist with identifying and managing CI classes, CI attributes and relations within CMDB.●Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.●Exported services from Eureka to Fuji and worked on it to make sure they work as intended in Fuji used transform maps to get data of the custom… Show more ●Implementation of Service Catalog, incident Management and some part of Asset Management in Geneva instance.●Assist with identifying and managing CI classes, CI attributes and relations within CMDB.●Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.●Exported services from Eureka to Fuji and worked on it to make sure they work as intended in Fuji used transform maps to get data of the custom tables from Eureka to Fuji.●Configuring SLA's using SLA definitions for Incident, Catalog Tasks and Catalog Items.●Created new service catalog requests and items with variables.Created Service Catalog requests and items as per business requirements. Show less

●Designed the User Interface and Configured the Asset Management application to support ITIL and business processes.●Worked with process owners to develop and implement workflow with approvals.●Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in Servicenow●Coordinating the instance upgrade activities.●Involved in cloning activities like raising the request for… Show more ●Designed the User Interface and Configured the Asset Management application to support ITIL and business processes.●Worked with process owners to develop and implement workflow with approvals.●Implementation, Customization and Maintenance of ITIL modules such as Incident Management, Change Management, Problem Management, Knowledge, Service Catalog, CMDB in Servicenow●Coordinating the instance upgrade activities.●Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.●MID Server Installation and Configuration for bi-directional communication between JIRA and Service-now and Discovery.●Configured multiple Catalog Items Front-end web / GUI components using JavaScript, Soap, Web Services, CSS, and HTML5.●Worked on UI Macros to create pages as templates on requirement from the stakeholders.●Configured multiple forms for Asset module using Configuration Management Database.●Created new service catalog requests and items with variables.●Responsible for gathering requirements and customizing Business Service Catalogs. Show less

India

●Developed an interface to transfer data from Legacy Mainframe to Oracle.●Wrote high performance queries/programs using Collections, Bulk Binds, Objects, Nested tables, REF Cursors, pipeline functions etc.●Created Batch jobs, daily jobs, one-time jobs and queues.●Developed inbound interface for Item Data Conversion - Process to load all legacy system Items into Oracle with Open Item interface. Import and validation were performed using PL/SQL package.●Involved in the data… Show more ●Developed an interface to transfer data from Legacy Mainframe to Oracle.●Wrote high performance queries/programs using Collections, Bulk Binds, Objects, Nested tables, REF Cursors, pipeline functions etc.●Created Batch jobs, daily jobs, one-time jobs and queues.●Developed inbound interface for Item Data Conversion - Process to load all legacy system Items into Oracle with Open Item interface. Import and validation were performed using PL/SQL package.●Involved in the data analysis and data discrepancy reduction for the source and target schemas.●Created database triggers to flip flags and perform several businesses validations●Developed PL/SQL package for conversion of legacy notes associated with a service request using service request API. Customized Few Oracle Standard Reports.●Developed Custom Forms - Non-Warehouse countries Maintenance Form, Defective Routing Souring Rule Form for Inventory Custom Application.●Created design documents (MD070) and test scripts for all the customizations.●Extensively involved in coding of the Business Rules through PL/SQL using the Functions, Cursors, Triggers, Stored Procedures, and Packages in the server side. Show less

Master'S Degree, Information Technology Project Management, A

Bachelor'S Degree, B