Sandeep Pathak Email & Phone Number

Sydney, New South Wales, Australia

Greater Sydney Area

Chatswood, New South Wales, Australia

Chatswood, Sydney

- Develop a service culture that reflects a local community-based restaurant- Review and analyse business results to collaborate with relevant stakeholders to identify, agree and implement strategies for improvement.- Partner with Ops Leadership & Marketing to determine the most effective menu build in accordance with overall brand strategy

Chatswood, Sydney

- Directly reporting to Director of Commercial & Operations – Red Rooster- Lead and develop a project that supports the greater business and drives a difference through implementation of new tools and systems.- Building relationships with Franchisees, Restaurant Teams to ensure systems and tools compliance to improve the business- Building relationships and effective communication with Business Consultants, State Managers & the leadership team to improve the operational performance- Action orientation around any matters effecting restaurant execution including training, marketing, supply chain, QA and operations

Chatswood

- Configuration and maintenance of information required for the online ordering tool as well as third party ordering sites- Working as part of the project team on developments and enhancements of both the delivery platform and online ordering tool. This includes product testing and developing training materials to ensure a smooth transition into restaurants- Reviewing and responding to feedback from customers and restaurant teams and ensuring feedback is used to improve system performance- Working with Territory Manager to ensure each restaurant is provided the opportunity to maximise performance- Sharing best practices to drive sales, service and profitability performance- Driving alignment with franchisees on the delivery system and ensuring that restaurants are set up for success

Chatswood

- Lead a team of 45 employees. - Lead the team to achieve set KPI’s to an Above Target standard.- Implemented safety standards and drove a strong WH&S culture.- P&L Analysis, monitoring budgets and profit performance.- Forecast restaurant sales and cost to assist in achieving KPI’s.- Recruitment and selection.- Focus on internal management development by training and supporting team members to become Shift Supervisors and Assistant Managers.

George Street, Sydney

- Highest volume KFC in Australia.- Assisted the Restaurant Manager in leading a team in excess of 100 employees. - Recruitment and selection.- Assist in training, motivating and developing the team. Including employee training files. - Implemented safety standards and drove a strong WH&S culture.- Complete rostering and labour forecasting to achieve KPI’s.- Lead in maintaining a high standard of quality control, hygiene, health and safety during times of high customer transactions.

Sydney, New South Wales, Australia

- Acting as a central reference and information source for restaurants, providing guidance andassistance.- Working with users to formulate and document requirements as per the business needs.- Customising and supporting E-commerce Application (Macromatix) in .Net technologies.- Identifying, investigating, and analysing business processes, procedures and work practices.- Provide Point of Sales (POS) networking and server support.- Building know-how of IT systems across all restaurants.- Conducting training for new systems and system enhancements in a timely manner- Communicating training information and conduct formal training classes.- Liaising between IT Field Support and the Field to provide timely communication to all- Undertaking a Systems Review in each restaurant, annually, providing coaching and support where necessary.

Frenchs Forest

- Provide technical support to customers on the phone, through email or online tickets - Analyze and troubleshoot software and hardware issues.- Liaising with external vendors and escalating calls as necessary- Investigate problems and implement solutions to reduce calls to the YUM Help Desk.- Provide troubleshooting and configuration support for client desktop, POS systems, Macromatix & networking environment.

Bachelor'S Degree, Information Technology

Diploma Of Management