• Operations Of Ecommerce Portal (Amazon, Flipkart, Snapdeal, Paytm, Myntra, Nykaa, Meesho, Glowroad, Jiomart Ajio etc)• Build and maintain strong relationships with e-commerce platform providers, technology vendors, and industry partners.• Lead and mentor a team of e-commerce professionals, providing guidance, training, and performance feedback to drive individual and team success.• Develop and execute effective strategies to drive online sales and achieve revenue targets.• Identify new opportunities for online business growth and expansion.• Oversee the day-to-day operations of the E-Commerce platform.• Ensure product listings are accurate, and the website is user-friendly.• Collaborate with the IT team to implement necessary updates and improvements.• Monitor and enhance the online shopping experience for customers.• Address customer inquiries and issues promptly to ensure high levels of customer satisfaction.• Implement strategies to increase customer loyalty and repeat business.• Collaborate with the marketing team to develop and execute digital marketing campaigns.• Utilize social media, email marketing, and other online channels to promote products and engage with customers.• Analyze E-Commerce data and key performance indicators to assess the effectiveness of strategies.• Generate reports on sales performance, customer behavior, and website analytics.• Lead and motivate the E-Commerce team to achieve online sales targets.• Provide training and support to team members to enhance their skills.• Forecasting, fulfilment, cancelations, returns, optimizing logistic cost and complain.• Identify potential vendors to ensure continuity of supply minimize risk of product not available and exploit emerging opportunities that are beneficial to the company.• Identify B2B market demand and develop products according to market demand• Arrange meetings with new and prospective Brands and introduce complete range of products.

• Managing Key Account to grow existing portfolio of merchants• New Brand/Seller onboarding.• Key Account Management of all top sellers• Managing existing vendor and supplier relationships• Research analysis for sellers to help them grow on the marketplace.• Conducting research via internet, tradeshow and other sources to identify potential suppliers• Monitoring returns, damage replacements, and warranty claims for sellers• Negotiate with vendors on every deal to show company profitability• Working closely with the seller and providing strategy and guidance to the Vendor • Acquisition team to continuously hunt for more merchants / grow existing merchants' base• Providing analysis on and executing the strategy for growing product assortment• Developing online merchandising and promotion proposals to achieve sales targets• Ensuring pricing competitiveness, assortment, stock availability of key merchants in the category• Building partnerships with key brands to grow the category• Closely working with creative and marketing team with good deals for promotional activities.• Keep eye on customer service teams to manage customer feedback and quality concerns• Analyzing seasonal trends and consumer buying patterns.(Analysis of vendor sale in 30 days, Warehouse Inventory Snapshot Report, Re-ordering supc Report, Today Vendor Supc Dump report)• Evaluation of suitability and analysis of supplier’s performance.• Relationship management: single point of contact for all merchants to achieve quality product and service norms by resolving their service related critical issues.• Analyzing every aspect of best sellers & worst sellers & keeping an eye on slow sellers. Catalogue management: help in managing the catalogue for all categories and recommending new categories as per e-commerce dynamics.• Interacting directly with sellers and redressing queries & issues to their optimum• Build strong personal relationships with clients