Developing and implementing learning strategies, enablements and programs

MuleSoft Certified InstructorMuleSoft Certified Integration AssociateMuleSoft Certified Developer Level 1MuleSoft Certified Platform Architect Level 1MuleSoft Certified Integration Architect Level 1MuleSoft Meetup LeaderMuleSoft MentorProjects ManagementTeam Lead

MuleSoft Certified InstructorMuleSoft Certified Integration AssociateMuleSoft Certified Developer Level 1MuleSoft Certified Platform Architect Level 1MuleSoft Certified Integration Architect Level 1

Manage the development and help desk team and evaluate performanceEnsure customer service is timely and accurate on a daily basisRecruit, train and support help desk representatives and developersSet specific customer service standardsContribute to improving customer support by actively responding to queries and handling complaintsEstablish best practices through the entire technical support processFollow up with customers to identify areas of improvementDevelop daily, weekly and monthly reports on help desk team’s productivityProvide customer feedback to the appropriate internal teams, like product developers

YCC has been set up with the intension to accomplish a long standing yearning to engage the younger generation of entrepreneurs, the energetic and dynamic force of the nation today in a more energetic mainstream activities, be it social, political or economic spheres. YCC is a platform for young entrepreneurs and professionals where opportunity providers and opportunity seekers come together under a single umbrella for mutual benefit. http://yccglobal.com/

The first print edition was on the auspicious day of 1st November 1992 as a weekly newspaper. Decade of one and half sped by, now as a part of diversification and further more to nurture the readers in the subject of business and economy – Cochin Herald paces in to catering of business - finance–commentary with an interest of Global Economic Affairs as a monthly business magazine from the year 2013. http://cochinherald.com/Involved in corporate planning during organizational restructuring at all levels. Involved in formulation of various systems, policies, procedures, commensurate with the need of the company. Manage information technology and computer systems. Plan, organize, control and evaluate IT and electronic data operations. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Design, develop, implement and coordinate systems, policies and procedures. Ensure security of data, network access and backup systems. Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time. Audit systems and assess their outcomes. Preserve assets, information security and control structures. Handle annual budget and ensure cost effectiveness.

Sanskar—as the name speaks—is focused on value based development of the child. Today, in this world, what is missing is sanskar. We, as busy parents, are unable to pass on the basic values needed in the society as a human being. We at Sanskar strive for the development of your kid’s human values along with education. We ensure your child is prepared to face the ever demanding world of today. The child will be intellectually and emotionally strong. We very well understand the busy schedule of today’s young parents and nature of present society, where young parents lack proper guidance

Poorvi, a non-Profit organisation, intends to create an atmosphere that kindles creativity and artistic ingenuity in rasikas as well as art practitioners.

Looked after the IT Operations, Service Delivery Management, System Administration, Retail Operations, Distribution Management and Human Resource Management

Multiple roles were assigned to me such as, Service Desk Analyst, Service Desk Manager, Service Delivery Manager, Problem Manager, Permanent member of Change Advisory Board (CAB), Exchange 2010 & FOPE Administrator, Avaya IP Telephony Administrator.Managed a team of help desk analysts and ensured that agreed targets are met and qualitative standards achieved. Developed and led a team of help desk professionals to address all technical requirements in the organization. Ensured that the IT help desk professionals answer calls of employees in person on location or off site by phone or IT-based communication tools and troubleshoot and resolve PC, software, network and other hardware-related problems and issues. Motivated the team to adhere to IT best practices and deliver outstanding customer service to employees. Interacted with vendors, external suppliers, and other contractual partners to ensure procurement and IT supplies are arranged on time. Ensured that Exchange and AVAYA systems are fully functional. Often negotiated with IT vendors for better rates and competitive SLAs.

Provide highly strategic and tactical leadership as Technical Manager of the company engaged in the business of providing Learning Solutions. Directly supervised 7 staff. Accountable for strategic planning, technical development, customer support to corporate clients.Have done the successful implementation of e-learning solutions for Higher Colleges of Technology, UAE University, Gulf Agency Company etc...Supporting sales team in creating RFPs, proposals and contracts. Driven business growth through aggressive implementation & development initiatives that result in increased revenue growth. Proved the ability to architect and solidify win-win outcomes under difficult circumstances of cutthroat competition. Played major role in positioning the company as a dominant industry leader, by providing technical leadership to facilitate high-growth goal attainment. Recruit, train, supervise and evaluate performance of staff for achieving the organizational objectives.Travel extensively in the region as a Corporate Ambassador, generating high visibility for the company. Restored fractured relationships and rebuilt loyalty and trust with existing customers / former accounts to win back business and avert the threatened loss of other key accounts by providing excellent technical support

Responsible for planning, developing and implementing strategic and tactical IT strategies to ignite growth and profits for promoting the sales of Suzuki Vehicles all over India. Architected and managed internal, 50+ node network, eight Windows NT/2000 Servers (connecting Windows NT/2000/XP workstations, Windows 9x, and UNIX clients, printers, and terminals with remote access). Administer MS Exchange e-mail system and Internet Information Server to meet all management, employee, and customer needs for corporate Web site. Organized and conduct presentations for sales team to increase awareness of in-house software. Consult with senior executives on future technology issues involving connectivity for LANs, WANs, and Internet applications.

Developed, implemented & maintained software solutions for tea plantations related to labor wages, Finance, Inventory & Stock. Wholly responsible for technical support operations in high-volume, 24x7 environment, including supervision of 5-member technical support team and coordination of technical issues involving network, hardware, and operating systems (Windows NT/2000 Server, XP, Windows 9x, Novell, and Unix). Direct systems administration of 200+ corporate windows & UNIX systems. Earned a reputation for on-time, on-budget completion of high-profile projects involving Windows 2000, UNIX operating systems, connectivity consultation, and problem resolution.

Train and instruct students, learners and end-users in computer operations & development. Design and develop computer instructional material useful for end-users and learners. Design, implement and administer training schedules. Evaluate and assess student progress.Implement new technologies and methodologies in training issues. Brief and instruct end-users on new technologies, software programs and applications.