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Sandeep Kaul is listed as Head Of Lending at OSBIndia Private Limited, based in Bengaluru, Karnataka, India. AeroLeads shows a work email signal at aol.in and a matched LinkedIn profile for Sandeep Kaul.
Sandeep Kaul previously worked as Senior Operations Manager - Customer Experience at Osbindia Private Limited and Operations Manager at Osbindia Private Limited. Sandeep Kaul holds Pg Diploma, Innovation & Design Thinking, A+ from Emeritus.
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AeroLeads found 1 current-domain work email signal for Sandeep Kaul. Compare company email patterns before reaching out.
Senior Business Leader with 17 Years of experience in transforming business into high performing units. I bring forth a unique set of capabilities that encompass a thorough end to end understanding of servicing operations across service delivery, quality assurance and training.I have a well established track record of transforming non-performing business units by optimizing perform and profitability. I am recognised as a problem solver and as an ideator who is motivated by solving complex business problems by long term sustainable business and people focused strategies. Businesses I setup and head continue to be industry best performers - benchmarked and ranked amongst its peers across the globe by renowned platforms such as EVEREST, WHICH UK, GREAT PLACE TO WORK, INSTITUTE OF CUSTOMER SERVICE -UK .etc.,My keen sense of business and financial acumen coupled with my passion and energy to devise innovative strategies using progressive technology, root cause analysis, and future-forward solutions continue to generated better than desired outcomes.Domains - Banking & TelecomGeography - UK, USA, and IndiaExpertise in - Process Re-engineering & Transformation | Problem Solving | Performance Management| Setting up Performance & Quality Standards | Complex Client Negotiations & Mandates | Disaster Recovery & Business Continuity Plans | Change & Transition Management | Strategic Planning & Formulation | Service Delivery Management | Compliance & Risk Mitigation Plans | Functional & Profitability Evaluation | Revenue & Financial Oversight | Training & Coaching | Cost Containment Strategies | Data-Driven Analysis & Inferences | Key Stakeholders Management
Listed skills include Training, Management, Project Planning, Staff Development, and 16 others.
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A career timeline built from the work history available for this profile.
Bengaluru Area, India
Spearheading the Mortgage vertical for the bank and leading the integration workstream to incorporate the business of a newly acquired specialist mortgage bank in line with OSB’s standard of business functioning and setting it up for paced growth and sucesss.
Moved to Customer Services Operations to lead non-performing business units and transformed them into high performing units, which have now been rated as best in class on performance against peers GICs in the industry year on year (Everest).
Joined as a core member of the working committee that led the transformation of the bank from a struggling building society to a profit-making and a challenger bank in the UK banking market.Architecting, directing, and setting up the bank for success with paced growth and smooth operations in alignment with the workforce and customer committed objectives.
Noida Area, India
Led a Proof of concept (POC) to establish a WebChat channel for the UK retail banking with challenging success criteria.The POC overachieved the success criteria by scoring 98% in CSAT with a 40% sample size, resulting in the induction of WebChat as a formal service channel, boasting a headcount of over 500 resources, presently
Noida, Uttar Pradesh, India
Was amongst the first three employees as a pilot batch for transitioning of UK retail banking helpdesk to BSS India. Setup of Barclays India Operations Training Units for UK Retail Banking at two delivery sites in Noida and Chennai.Transitioned ownership of training content development from the knowledge management team in the UK to India.
New Delhi, Delhi, India
Led the training unit for AEGIS’s new hires, new business acquisitions, migrations and sustained its very steep hiring strategy.Spearheaded the Vodafone migration in collaboration with the training and marketing teams of Vodafone for delivering end to end training. Led migration of new business units and processes for formalizing the training and.
New Delhi, Delhi, India
Was inducted into training through an Internal Job Posting (IJP) initially as a floor trainer, and eventually took over AM level responsibility.Coordinated across stakeholders globally and within Wipro for migration of L2 helpdesk support services from the US to India. Delivered high throughput churn of 75 – 85% batch on a batch for the new hires and.
New Delhi, Delhi, India
Achieved consistently high customer satisfaction (CSAT) scores of over 96% across the floor.Coordinated across stakeholders globally and within Wipro for migration of L2 helpdesk support services from the US to India.
In collaboration with MIT, Columbia Business School & TUCK
Quick answers generated from the profile data available on this page.
Sandeep Kaul works for OSBIndia Private Limited.
Sandeep Kaul is listed as Head Of Lending at OSBIndia Private Limited.
AeroLeads has found 1 work email signal at @aol.in for Sandeep Kaul at OSBIndia Private Limited.
Sandeep Kaul is based in Bengaluru, Karnataka, India while working with OSBIndia Private Limited.
Sandeep Kaul has worked for Osbindia Private Limited, Barclays Shared Services Pvt. Ltd., Aegis Bpo Services (Gurgaon) Limited, and Wipro Bpo Solutions Limited.
You can use AeroLeads to view verified contact signals for Sandeep Kaul at OSBIndia Private Limited, including work email, phone, and LinkedIn data when available.
Sandeep Kaul holds Pg Diploma, Innovation & Design Thinking, A+ from Emeritus.
Sandeep Kaul is listed with skills including Training, Management, Project Planning, Staff Development, Employee Engagement, Soft Skills, Performance Management, and Training Delivery.
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