Sandeep Mattam Email & Phone Number

Foster City, California, United States

BrightEdge is an enterprise SEO marketing company that transforms online content into tangible business results, like traffic, engagement, and revenue.BrightEdge's SEO platform is powered by a sophisticated AI and machine learning engine.

San Jose, California, United States

Richpanel is Help Desk software that helps you create a seamless support experience for both customers and support teams. Richpanel Sidekick is a breakthrough AI assistant for support teams. It uses CHAT GPT-4 to learn from previous interactions and suggest accurate, trustworthy answers to your support agents.Responsibilities: ● Master the Richpanel product and be a subject matter expert on all set-up requirements use cases and the full scope of the product capabilities, including "Automation Rules, API Integrations, Custom Integrations, Analytics, Custom Flows & Taskbots." ● Take full ownership of issue resolution by understanding the underlying problem, troubleshooting it, and recommending apt solutions or necessary workarounds using software tools like Richpanel, AWS SES (DNS Records), Linear, Slack, and Notion. ● Report unresolved issues, bugs, and feature requests to appropriate internal teams with well-documented descriptions and own the final resolution of the issue. ● Product forward by solving the problem at the root-cause level, suggesting enhancements and new capabilities.

Bengaluru, Karnataka, India

Intend to work on BRO (Buyer Risk Operations), SRO (Seller Risk Operations) and OFAC Limitations working as "Solution Specialist" through messaging/email platform like "PDA" (PayPal Digital Assistance) Support for PayPal consumers on Secure Service Payments (SSP), Disputes & Claims and Account Limitations.Working Closely with ICA (Internal Consultancy & Advisory) team providing the best service to the clients. Escalating or Reporting Suspicious Transaction Reports (STRs) and Suspicious Activity Reports(SARs), Ensuring compliance with all AML laws, regulations, guidelines, written procedures; OFAC, CIP,CDD, KYC, Transaction Monitoring.

Bengaluru, Karnataka, India

Providing support Australia and New Zealand clients through multi messaging channels like Chat/email using Zendesk software application to resolve the client's issues with Groupon Vouchers.Providing support by using software application called "Cyclops" in order to resolve refund issues with customer's order details of GroupOn."Commerce Interface" to check customer's order information for goods and services."BoldChat" also one of the tools used to interact with Groupon customers to support and resolve the queries.

Bengaluru Area, India

Application Training & Tech. Support Specialist for BackInTheBlack Loss Mitigation Application.***BackInTheBlack® is the Leading Edge in Loss Mitigation Technology***

Chennai Area, India

Employees Recruitment for US Lead Generation Process, Training, Leads monitoring and Report generation.Responsibilities:* Organizing client meetings and generating reports for everyday sales for US educational Semi-Voice process which is related to universities in US. * Maintaining the Agents login reports and supervision of sales done by Agents on hourly basis and sending the reports to head office. * Interact with all out sourcing centers across India on sales and updates of using softwares like CRM and X-Lite.

Chennai Area, India

McAfee Mobile Security Software Tier 2 Technician & Intel Anti-Theft Services & Technologies.* Support to NA,EMEA, APACResponsibilities: Troubleshooting the McAfee Mobile Security Software products installed on Android, iOS, & Blackberry OSs. Troubleshooting Network connectivity issues related to McAfee Mobile Security (MMS). Resetting passwords in high confidential manner through Microsoft Active Directory. Managing clients using Active Directory and troubleshooting printed related issues.* Providing support using "ServiceNow" ticketing tool to follow up the customer's issues on high priority.* Support through "GoToAssist" software in order to take remote access of the desktop, laptop, mobile, tablet and other devices for the clients issues.

Chennai Area, India

Barclays UK Retail Banking Quality Analyst.A/O Quality Check and Business Complex Cases for UK-Retail Banking Off-shore Operations. Responsibilities: * Working for UK Barclays retail banking account opening. * Interface with Citrix Metaframe server with Siebel 7.0 for database standards and security. * Doing complex cases and fast tracks in SLA date request from BBM at onshore. * Raise the repairs through Siebel interface and send the mails to onshore helpdesk escalation team for important cases. * Instantly communicate with BBM(client) through telephone for high-prior cases requested by onshore.

Master Of Computer Applications (Mca), Computer Software Engineering

Master of Computer Applications

Bachelor’S Degree, E-Commerce/Electronic Commerce With Computer Applications Specialization

Activities and Societies: Organized & Participated in NSS(National Service Scheme) Mega-Camps at Rural Villages & Pre-RD Camp at Raipur.

Associate’S Degree, Business/Commerce, General

Board of Intermediate, A.P, (Commerce-Civics-Economics) as Major Group Subjects.

High School, Ssc

SSC State Board Secondary Education.

Computer Applications