Role:• Performing Primary responsibilities as an IT Lead/SPOC for Organization, Maintenance of IT Services, technology issues including PC/Desktop/Networks/Servers and all the IT Assets of the Organization.• Managing & Leading Team of 5 Engineers & 2 Team Leads (For End User Support & Server Support) across PAN India for the Organization.• Centralized Implement, and coordinate systems policies and procedures to ensure network access and execute disaster planning for maintaining data backups.• Centralized IT Budgeting, Procurement & Implementation of IT Infrastructure aligning business requirements and leading efforts towards developing & implementing technical processes. Basically Plan, organize, control, and evaluate IT operations.• Business Continuity – Enabling Business Continuity for high availability of Data Backups, IT FMS, Local IT Infrastructure.• IT Service Management Cloud Facility Includes – O365 Email Services Management, Seqrite Endpoint Security (EPS) Premium with DLP services for the organization records.• IT Service Management On-Prem Facility Includes - Servers for Active Directory & AAD Connect Services for respective 2 location, Synology NAS for Disaster Recovery & Data Management of the Organization for DR including endpoint Backups, Firewalls – Fortinet, upgradation, replacement, monitoring for all the location. Network Switches – Dlink & Cisco, Omada Controllers for Wifi for all the locations.• IT Asset Management – Planning of the Procurement of IT Asset, Operation & Maintenance followed by Disposal of the IT Asset.• Performed Root Cause Analysis for infrastructure problems/ Recurring problems and initiate request for change. • Maintaining updated documentation for IT Infrastructure, and for proposed future installations & modifications to the current environment.• Implemented Nagios Tool for Basic IT Infrastructure monitoring PAN India. • Training & Guidance to Engineers across IT Team & upgrade the soft skills of the Engineer.

• Managing & Leading Team of 200+ Engineers (For End User Support & Server Support) across PAN India for Larsen Toubro Group of Companies (Client of Micropoint Computers Pvt Ltd)• Managing & Maintaining IT Facility Management services Across L&T Group of Companies | LTI | L&T Finance Services etc.… • Account Management - Measure and report service satisfaction levels, Manage escalations. To prepare budget for IT Infrastructure, Maintenance, service and support as per requirement by business aspects. To monitor and control costs of support services as per budgets.IT Service Delivery Management for Micropoint Computers Pvt LTD's Customer's.

• Performing Primary responsibilities as a SPOC for managing the IT Support team simultaneously solving complex business expectation, IT Infra Support & Maintenance Services, technology issues including.o PC/ Desktop Client Machines (across Organization),o Support Team of Server - Vendor Management,• Technical Stake Holder of two different Mail Domains configured on Linux server providing mailing POP & IMAP services at very low cost which meets the business requirements.• Bringing Outsourced Developer together or bounding them to establish a Career Management Portal including E-commerce for online enabled sales and service modules• Account Management - Measure and report service satisfaction levels, Manage escalations. To prepare annual budget for IT Infrastructure, Maintenance, service and support as per requirement by business aspects. To monitor and control costs of support services as per budgets.• Business Continuity – Enabling Business Continuity for high availability of IT Infrastructure - Local Network, Local IT Infrastructure, Outsourced Server Infrastructure and Change management respect to the Website development. • Service Level Management - Conduct service reviews with Business users at regular intervals, Manage Service levels as per defined SLA’s by Vendors.• The focus is to provide architectural governance on internal policies of Internet Usage, System Usage etc...

Roles & Responsibilities Lead the Team of 7 Desktop Engineers / System Admin as L2 and maintain further Level of escalation Matrix with below mentioned tasks and responsibility of Aditya Birla Management Corporation LTD – Data Centre Support and Managing Team of IT HelpdeskSA Engineering and Provisioning* Resource Coordinator for Major Locations of Aditya Birla Management LTD.* Major Server roles & Features installation – IIS, Hyper-V, Cluster Services etc.* Manage and Maintenance of Network Switches of Floor wise location – HP, Cisco Switches.* Wireless Controller – Addition of Wireless device to the network* Engineering of SA-related solutions for various project and operational needs.* Install new / rebuild existing HP, Dell servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.* Develop and maintain installation and configuration procedures.* Research and recommend innovative, and where possible automated approaches for system administration tasks.* Designing, Installation and configuration of DHCP Server for Avaya Telephony Platform.* LAN point provisioning on the Floor switches, Core Switches on request.* First Level Troubleshooting including coordination with Vendors to ensure 100% uptime of network (LAN) and delivering of the services as per contract with network vendor.* Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.Netapp CIFS, LUNS creation and mapping to Physical Servers by ISCSI initiators.* HP Switches Maintenance as per the Scheduled activities – Backup of Switch for any Incident management.

Inventory of Servers in the Data Center.* Inventory of Applications running in the Data Center on the Servers.* Prepared and maintained documentation of technologies, standards and procedures.* Resolve all incidents logged in and created out of System Alerts, with a workaround as per TATs provided. (hardware failure resolution - Call escalation to OEM and closing the call as per SLA with the OEM’s )* Root Cause Analysis for Infrastructure problems/ Recurring problems and initiate Request for Change* Scheduling & Completion of Preventive Maintenance Activities.* Plan and schedule Change Requests. (In terms of Hardware & OS level and execute only after approval from Internal Customer or application owner)* Any new additions will be undertaken only after the Clients approval with clear implementation communication is provided to service provider, along with baseline data.* Last minute changes would be undertaken on mutually agreed timelines and TATs mentioned would not be applicable for such cases.Servers & Data Center – AMC & Warranty Tracking, OS Level Support on Servers.* Operating system Installation, Hardening of Operating System.* Perform daily Weekly, Monthly and backup with media management as per the backup policy document already created during configuration ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created.* Maintained and supported more than 20+ physical servers for Intel Steady State, 20 Virtual Server.* Availability, Memory Utilization, CPU Utilization, Disk Space Monitoring.* Create, change, and delete user accounts per request for Business Users AD account.* Provide Tier II/other support per request from various constituencies. Investigate and troubleshoot issues.* Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Apply Server OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary* Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.* User administration (setup and maintaining account) on Active Directory. Setup security policies and Group Policies for users. Etc.

* Clients of CISPL (CMS Info Systems Pvt Ltd) (L1 Support)Job Responsibilities* Hardware & network maintenance of application Server (NSDL)* Daily incremental Backup created by NSDL-Gismo software & maintenance of the same on the DAT Tapes on regular basis. Stabilized, expanded and protected client network and PC environment. Built new file servers to maximize Web hosting, terminal server, file/print sharing.

* Client of Omnitech Info solution.Job Responsibilities* Responsible for complete mail client (OUTLOOK) operations and maintenance.* Installation & configuration of TCP/IP, Installation of office automation software’s like MS-Office etc.* Installation, configuring and troubleshooting of all the Trading applications.* Installation & Troubleshooting of Multimedia devices, printers.