Manager It
CurrentRole:• Performing Primary responsibilities as an IT Lead/SPOC for Organization, Maintenance of IT Services, technology issues including PC/Desktop/Networks/Servers and all the IT Assets of the Organization.• Managing & Leading Team of 5 Engineers & 2 Team Leads (For End User Support & Server Support) across PAN India for the Organization.• Centralized Implement, and coordinate systems policies and procedures to ensure network access and execute disaster planning for maintaining data backups.• Centralized IT Budgeting, Procurement & Implementation of IT Infrastructure aligning business requirements and leading efforts towards developing & implementing technical processes. Basically Plan, organize, control, and evaluate IT operations.• Business Continuity – Enabling Business Continuity for high availability of Data Backups, IT FMS, Local IT Infrastructure.• IT Service Management Cloud Facility Includes – O365 Email Services Management, Seqrite Endpoint Security (EPS) Premium with DLP services for the organization records.• IT Service Management On-Prem Facility Includes - Servers for Active Directory & AAD Connect Services for respective 2 location, Synology NAS for Disaster Recovery & Data Management of the Organization for DR including endpoint Backups, Firewalls – Fortinet, upgradation, replacement, monitoring for all the location. Network Switches – Dlink & Cisco, Omada Controllers for Wifi for all the locations.• IT Asset Management – Planning of the Procurement of IT Asset, Operation & Maintenance followed by Disposal of the IT Asset.• Performed Root Cause Analysis for infrastructure problems/ Recurring problems and initiate request for change. • Maintaining updated documentation for IT Infrastructure, and for proposed future installations & modifications to the current environment.• Implemented Nagios Tool for Basic IT Infrastructure monitoring PAN India. • Training & Guidance to Engineers across IT Team & upgrade the soft skills of the Engineer.
