Seasoned professional with over 20 + years of progressive experience in the ITES/BPO/Logistics space in Operations, Transitions, Client Relationship Management, Project Management, Process/Performace Improvement, Outsourcing Management and Site/Vendor Management. -Skilled with working knowledge of Six Sigma, COPC & PMP. Been involved in setting up Contact Centres/BPO's- Vast experience in Process Transition & Technical Support businesses- Vast experience in serving Service industries inclusive of Telecom, Hardware, Logistics and Finacial Servicess domain.- Armed with skills of Managing Customer Expectations & Business Requirements. - Repeatedly lead and trained teams of diverse professionals to new levels of success through strong organizational skills. - Extensive managerial experience coordiantion accross geographies.- Client Interfacing & Relationship building.