Sandeep Kumar Email & Phone Number

Delhi, Dl, In

Chandigarh

Jalandhar

Driving postpaid acquisition through DSA /Super DSA and DST Team.• Target Planning for DST and DSA/ Super DSA.• Field Manpower Recruitment.• Incentive planning for DST.• Maintaining minimum manpower at all DSA/ S-DSA locations.• Follow-up with Finance dept. for payouts of DSA/ S-DSA.• Responsible for 0-90 churn.• Taking care of 0-90 bill default.• Maintaining average productivity of on-board DSTs.• Periodic measurement of ROI of channel partner.• Maintaining the relationship with corporate and HVC customers.

• Driving postpaid acquisition through DSA /Super DSA and DST Team.• Target Planning for DST and DSA/ Super DSA.• Field Manpower Recruitment.• Incentive planning for DST.• Maintaining minimum manpower at all DSA/ S-DSA locations.• Follow-up with Finance dept. for payouts of DSA/ S-DSA.• Responsible for 0-90 churn.• Taking care of 0-90 bill default.• Maintaining average productivity of on-board DSTs.• Periodic measurement of ROI of channel partner.• Maintaining the relationship with corporate and HVC customers.

Current Responsibilities:CSAT (Customer Satisfaction) Monitoring & EnhancementAudits & Quality :Enhance FTR 85 % and lower down the SR creation.Dissemination and adherence to processes/guide-lines / audits & bringing about the desired eradication of errors + the enhanced Customer Satisfaction scoresFSD observation for quality customer interaction and improve CSAT scoresEnsuing 0% SR ErrorTraining being imparted to Front Executives for Quality Services/Process AdherencePhysical CAF Audits in accordance to the TRAI GuidelinesCircle Co-ordination & conduction of Mystery Audits for Reliance Web Stores & Outlets, physical audits ensuring quality as per Reliance Standard Norms.

Worked for Centum Learning Ltd (Bharti Associate) in HPHP Circular Office - Mohali in AirtelBusiness Solutions as Circle Training Administrator & HR SPOC for J&K and HPHP Circle. Job ResponsibilitiesConducting Job Knowledge Quiz for Sales & ARC team. Achieving the targeted Revenue from CoursewareCalendar compilation & sign off from businessTimely Billing & Collections, as per the defined timelinesScreening & validation of Trainer billCircle Sales Trainer Tracker, Compilation of Post Training Reports & DashboardsPayroll of Airtel Business Solutions - Sales & Distribution and completion of joining formalities for new member in the teamAdmin support to Airtel Business Solutions - Sales & Distribution teamResponsible for HR & Admin Activities

Punjab Circular Office - Chandigarh in Quality Assurance for Audit & Control , Analysis & MIS support as Quality Assurance Specialist.. Job Responsibilities1. CSAT (Customer Satisfaction) monitoring & enhancement2. PMS (Performance Management System)3. Audits & Quality 1. Enhance FTR 85 % and lower down the TT creation. 2. Dissemination and adherence to processes/guide-lines / audits & bringing about the desired eradication of errors + the enhanced Customer Satisfaction scores 3. FSD observation for quality customer interaction and improve CSAT scores 4. Ensuing 0% SR Error 5. Training being imparted to Front Executives for Quality Services/Process Adherence 6. Physical CAF Audits in accordance to the TRAI Guidelines 7. Circle Co-ordination & conduction of Mystery Audits for Reliance Web Stores & Outlets, physical audits ensuring quality as per Reliance Standard Norms.4. SR data sharing and creation & closures Audit5. SR closure rate to be tracked6. Audit on both SR Creation & Closure with prescribed guidelines 7. FMC deviations

Store handlingStaff recruitmentMaintaining relations with Customers and taking feedback from customers to Provide better services.Punching of CAF, Punching of the Payments of Fos.Send mail DCR to Reliance Circular Office Sector 9, Chandigarh.

All Customer Care Activities and Sales Activities.Maintaining relations with Customers and taking feedback from customers to Provide better services.Punching of CAF, Punching of the Payments of Fos.Send mail DCR to Reliance Circular Office Sector 9, Chandigarh.

Counter Sales of Medicines & accounts work in Tally

Mba; Diploma, Computer Applications

Gdba, Business Administration, Management And Operations

Diploma, Computer Applications