Sandeep Srinivasa Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

● Strategizing and achieving sales targets through effective planning and execution● Leading a team of motivated sales professionals, providing training, guidance, and performance feedback● Managing sales projects from initiation to completion, ensuring timely delivery and alignment with business objectives● Collaboration with cross-functional teams, including AI, BI, Revops, CSS, O2C, CS and Operations, to align sales strategies with organizational goals● Built and maintained strong relationships with internal and external stakeholders to ensure seamless communication and successful outcomes. ● Handling stakeholder expectations and facilitating conflict resolution to maintain alignment and drive collaborative solutions ● Conduct market research and analysis to identify business opportunities and stay ahead of industry trends● Assisting in preparing sales forecasts, budgets, and reports to track team performance and identify areas for improvement● Developed and maintained strong relationships with clients to ensure customer satisfaction and long-term partnerships● Managed key accounts and ensured timely resolution of client concerns to maintain a high level of service quality● Project management skills and methodologies to streamline processes and enhance team productivity

India

Seasoned Sales Leader in the dynamic SaaS industry with a proven track record of excellence in Inside Sales and Lead Generation. - Directed and motivated high-performing teams of Lead Generation Specialists, consistently exceeding sales targets and enhancing overall team performance. - Orchestrated lead generation efforts, overseeing prospecting, cold outreach, and qualification processes to build and maintain a robust sales pipeline. - Guided the development of targeted prospect lists and ensured timely follow-ups, nurturing leads through the sales funnel with a personalized approach. - Managed the entire sales cycle, from initial outreach to needs assessment, product presentations, negotiation, contract finalization, and post-sale support. - Ensured seamless communication and collaboration across teams to provide clients with a seamless experience from lead generation to customer onboarding. - Provided hands-on mentorship and coaching to lead generation teams, fostering a culture of continuous learning, innovation, and professional development. - Defined clear objectives, expectations, and sales strategies for team members, enabling them to achieve personal growth and drive collective success. - Leveraged CRM tools and advanced analytics to monitor team performance, track lead progression, and evaluate conversion rates. - Generated comprehensive reports and dashboards that offered data-driven insights, enabling strategic decision-making and continuous improvement. - Empowered teams to confidently communicate the value proposition of SaaS offerings and tailor solutions to meet client needs. - Built and nurtured strong relationships with clients, partners, and stakeholders, contributing to the enhancement of the company's reputation and market presence. - Encouraged a culture of innovation within the team, fostering the sharing of creative ideas and best practices to optimize sales processes and outcomes.

Bangalore Urban, Karnataka, India

Bangalore Urban, Karnataka, India

1.Proactively research and identify potential leads aligned with target customer profiles.2.Develop and execute outreach strategies across email, social media, and cold calling to engage potential leads.3.Collaborate with marketing to create compelling content aimed at capturing the interest of prospective clients.4.Maintain and update lead databases to ensure accurate and organized information for efficient follow-up.5.Assess lead quality based on established criteria to determine their readiness for the sales process.6.Implement tailored nurturing campaigns to build relationships, address concerns, and guide leads through the sales funnel.7.Analyze campaign metrics and conversion rates, optimizing strategies for improved lead generation results.8.Utilize CRM tools to track lead interactions, manage follow-ups, and maintain a comprehensive lead history.9.Work closely with sales teams to facilitate smooth handovers of qualified leads, ensuring seamless engagement.10.Generate regular reports showcasing lead generation performance and contribute insights to drive strategic decision-making.

Bangalore

- Collaborated with cross-functional teams to assess training needs and devised strategies to enhance operational efficiency and employee performance within the e-commerce city logistics department.- Led the design and implementation of comprehensive training programs focused on optimizing logistical processes, upskilling the workforce, and ensuring adherence to safety protocols.- Conducted thorough training needs analyses, personalizing learning interventions to align with departmental objectives and elevate the overall team's capabilities.- Employed a versatile range of training methods, encompassing workshops, hands-on training, and e-learning modules, to accommodate various learning preferences.- Worked closely with subject matter experts to curate accurate, current, and impactful training content, ensuring that all materials met high standards of quality.- Leveraged data analytics and feedback loops to continuously evaluate the efficacy of training initiatives, using insights to refine programs and deliver maximum value- Directed and managed a team of 17 trainers and coordinators, fostering a collaborative environment that contributed to the successful delivery of training programs for the e-commerce city logistics sector.- Oversaw the development of training content, consistently ensuring its alignment with the dynamic requirements of the logistics operation while incorporating industry best practices.- Aligned training efforts with key performance indicators and operational targets, effectively boosting team efficiency, productivity, and customer satisfaction levels.- Implemented mentorship and coaching frameworks that supported individualized employee growth, skills enhancement, and upward career mobility within the logistics team.- Collaborated closely with HR and upper management to chart talent development strategies, proactively identifying high-potential individuals and providing pathways for their professional advancement.

Bangalore Urban, Karnataka, India

- Led the design, development, and delivery of comprehensive training programs for both sales and service teams, covering both voice and non-voice communication channels.- Conducted engaging training sessions to enhance employees' product knowledge, communication skills, and customer service techniques.- Created and customized training materials, including presentations, simulations, and role-playing scenarios, to ensure relevance and effectiveness.- Collaborated with sales and service managers to identify training needs, address performance gaps, and improve overall team performance.- Managed the onboarding process for new hires, ensuring seamless integration into the sales and service functions while maintaining a high standard of quality.- Utilized metrics and feedback to evaluate training effectiveness, making data-driven adjustments to training content and methodologies.- Fostered a culture of continuous learning by providing ongoing coaching, mentoring, and support to team members at all levels.- Developed and conducted specialized training modules for both voice (calls) and non-voice (emails, chats) interactions, tailoring content to each communication channel.- Facilitated workshops and discussions to enhance negotiation skills, objection handling, and upselling techniques for sales teams.- Established and maintained a repository of training resources, including guides, manuals, and video tutorials, for easy reference and continuous learning.- Leveraged industry trends and best practices to evolve training programs, keeping the team up-to-date with the latest techniques and strategies.

Bangalore Urban, Karnataka, India

- Conducted engaging training sessions for both new hires and refresher training for tenured agents to enhance employee skills and knowledge- Developed and delivered training materials, including presentations, manuals, and interactive activities, to effectively convey complex concepts.- Adapted training content to meet the diverse learning styles and needs of participants, resulting in improved training effectiveness.- Evaluated training progress through assessments, quizzes, and feedback surveys, adjusting content and delivery as needed.- Collaborated with subject matter experts to ensure training materials were accurate, up-to-date, and aligned with industry best practices.- Monitored trainee performance and provided constructive feedback, addressing individual learning gaps and fostering continuous improvement.- Facilitated group discussions, role-playing, and hands-on exercises to create an interactive learning environment that promoted skill application.- Demonstrated strong communication skills, both in delivering training content and fostering an open and collaborative learning atmosphere.- Contributed to the design and development of new training programs based on emerging trends and evolving company needs.- Maintained training records and documentation to track participant progress and provide insights for future enhancements.

Bangalore Urban, Karnataka, India

1.Managed and guided a team of quality advisors, ensuring consistent evaluation of customer interactions for adherence to quality standards.2.Analyzed performance data to provide strategic insights, driving process improvements and optimizing agent performance.3.Delivered targeted coaching to enhance agent skills in communication, problem-solving, and customer satisfaction.4.Led initiatives to identify bottlenecks, propose solutions, and collaborate across teams to streamline processes.5.Contributed to the development of quality assurance strategies aligned with business objectives.6.Managed critical escalations, guiding agents to swift and effective resolution while maintaining quality standards.7.Introduced new quality measurement techniques, adapting to evolving customer expectations.8.Worked cross-functionally to align quality practices and achieve company-wide customer service goals.9.Presented comprehensive quality reports to executive leadership, offering actionable insights.10.Nurtured a culture of excellence by implementing best practices and fostering ongoing improvement efforts.

Bangalore Urban, Karnataka, India

1.Conducted comprehensive evaluations of customer interactions, ensuring adherence to established quality standards, guidelines, and company.2.Analyzed key performance metrics, including call monitoring scores, customer satisfaction ratings, and compliance metrics, to identify trends and areas for improvement.3.Provided actionable feedback to support agents based on evaluation results, facilitating continuous improvement in communication skills, issue resolution, and customer service.4.Collaborated with training teams to develop and deliver training modules focused on quality improvement, customer-centric communication, and product knowledge enhancement.5.Identified process inefficiencies and recommended improvements to streamline customer interactions, enhance productivity, and elevate the overall service experience.6.Conducted root cause analysis of quality-related issues, collaborating with cross-functional teams to implement corrective actions and prevent recurrence.7.Participated in calibration sessions with other quality advisors to ensure consistency and alignment in evaluation criteria, fostering a standardized evaluation approach.8.Prepared and presented quality evaluation reports to management, highlighting trends, insights, and recommendations for enhancing customer satisfaction and operational efficiency.9.Assisted in handling escalated customer concerns by providing guidance on resolution strategies and ensuring adherence to quality guidelines in high-stakes situations.10.Developed personalized coaching plans for support agents, focusing on their individual strengths and areas for improvement to achieve continuous skill development.11.Contributed to the planning and implementation of quality improvement initiatives, such as process reengineering, quality campaigns, and agent recognition programs.

Bengaluru, Karnataka, India

1.Proven ability to diagnose and resolve complex technical issues related to broadband, IPTV, and VoIP services, ensuring minimal downtime and maximum customer satisfaction.2.Utilized in-depth knowledge of networking protocols, VoIP technologies, and IPTV platforms to address escalated customer concerns effectively and efficiently.3.Contributed to maintaining service quality by conducting regular audits of technical support interactions, ensuring adherence to company standards and protocols.4.Provided mentorship and guidance to junior support agents, fostering a collaborative environment and assisting in skill development to enhance overall team performance.5.Served as a point of escalation for complex technical issues, collaborating closely with cross-functional teams, including engineering and operations, to drive prompt issue resolution.6.Created and updated technical documentation, including troubleshooting guides and knowledge base articles, to facilitate the swift resolution of common customer issues.7.Demonstrated exceptional communication skills in interacting with customers, effectively explaining technical concepts in a clear and concise manner to ensure a positive customer experience.8.Consistently met or exceeded key performance indicators (KPIs), such as average handling time, first call resolution, and customer satisfaction scores.9.Contributed insights for process enhancements by identifying recurring technical issues and proposing solutions to streamline support procedures.10.Participated in the development of training materials and conducted training sessions for new technical support agents, ensuring a knowledgeable and capable team.11.Conducted in-depth analysis of recurring technical problems, identified root causes, and collaborated with relevant teams to implement preventive measures

Bengaluru, Karnataka, India

- Assisted customers via written communication (emails, chats) and occasional phone interactions to address technical inquiries and troubleshoot issues.- Provided clear and concise step-by-step instructions for resolving software and hardware problems, ensuring customer satisfaction.- Documented customer interactions, troubleshooting steps, and resolutions to maintain accurate records and facilitate knowledge sharing within the team.- Collaborated with team members to resolve complex technical issues, escalating cases as necessary to senior support levels.- Maintained a high level of professionalism and ensured a positive customer experience throughout interactions.- Stayed updated on product knowledge and industry trends to effectively address customer concerns and provide accurate solutions.