Sander Claus Email & Phone Number

Nijmegen, GE, NL

Nijmegen, Gelderland, Nederland

Initiatiefnemer van Scale&Grow, een platform en community voor Start-up en Scale-up ondernemers vanaf de Product Market fit.

Nijmegen, Gelderland, Nederland

Nijmegen Area, Netherlands

Business coach for scale-ups, start-ups and large SMEs. With focus on Customer Contact, (online) Marketing, Customer Experience Management. Fact based and data driven. Manages the digital transformation to data driven and customer focused organizations. - Growth and (online) marketing, strategy and realization - Customer Experience management on a.

Arnhem

The Media Council is the representative statutory body that determines the media offer policy of each reginal public broadcaster. Omroep Gelderland offers every region a reliable journalistic basic facility with information, culture and education. A basic provision accessible to everyone at all times; a pivotal role in the development of journalism and.

Wapenveld, Gelderland, Nederland

DUCATA is a scaleup creating crypto native money called DUCA, a full alternative to FIAT currencies. DUCA is a sound crypto safe asset that has a very stable value, is protected against inflation and generates a high yield.Responsible for building the organization and prepare the operation for the launch of the DUCA protocol and make it scalable for the.

Ik help je bij het laten groeien en het schaalbaar maken van je bedrijf. Je kunt bij mij terecht om te sparren over marketing, klantbehoud, klant contact en customer journeys. Ook met vragen rond schaalbaarheid van je operatie en funding van je groei.

Amsterdam, Noord-Holland, Nederland

Made the customer operations departments even more saleable by expanding into new cities and countries.

Andelst, Gelderland, Nederland

Optimizing the structure and operation of the multilingual and multichannel Customer Contact Center

Amsterdam Area, Netherlands

Getting operations at bunq ready for exponential growth towards many very happy customers.- Outsourcing Multilingual Customer Support teams (Athens), with consistent quality and customer satisfaction.- Setting up our own (near shore) Multilingual Customer Support teams (Sofia), significant cost savings 50% with improved quality and customer satisfaction at.

Den Bosch

• Data driven Customer Experience Management, Customer Journey Analytics and Data Science.
• Responsible for large accounts in Banking, (health) Insurance, Utilities and Telecom.
• Product development Customer Journey Analytics.
• Development of CX dashboards in multichannel contact centers.
• Change processes to customer-oriented organizations.

Apeldoorn Area, Netherlands

Stud farm for breeding and training top level dressage horses.

The Hague Area, Netherlands

Relaunching program in order to realize a customer centric CRM approach. Implementation of webshop, contact center set up and marketing resource management.Reported to the executive management (annual budget of € 15 million, 90 FTE).

The Hague Area, Netherlands

• Program aimed at integral management of contact center, webshop and stores.
• Establishing self-service and decreasing number of hygiene calls by 30%.
• Integrating two complaints departments.
• Completing a retention process leading to 20% of cancellations being revoked.

Utrecht Area, Netherlands

Consulting on Customer Interaction Management and CRM

Amsterdam Area, Netherlands

Strategy development on online precence and digital marketing. Assisting the board of Amsterdam Tourism & Convention Board in relation to CRM and online marketing: business model, organization, generating traffic, conversion.

Amsterdam Area, Netherlands

• Tequila\ Direct Company is the promotional marketing agency of TBWA.Clients: Albert Heijn, Nissan, ING, Philips Consumer Electronics, Unilever Heartbrand (OLA, Walls, Algida).
• Responsible for account management and business development.
• Returning focus to promotional marketing.
• Launching a retail unit for Albert Heijn.
• Bringing returns from a loss to 15% EBIT.

Amsterdam Area, Netherlands

• Interaction Company is the digital marketing agency of TBWA\.Clients: Disneyland Paris, UPC, Nissan, NCRV, Citroën, ING Bank, Heineken, Nivea, Telfort.
• Responsible for account management and business development.
• Developing company from a startup to a strong profitable business (35 FTE, 35% EBIT).
• Acquisition of TBWA e-Company (20 employees, 10 of whom were integrated).
• E-marketing, interactive communications and multichannel marketing programs.
• Established and utilized CRM programs in a private cloud construction.

Amsterdam Area, Netherlands

• Heading a team of Account Managers and Project Managers
• Responsible for multidisciplinairy projects for large accounts, BtB en BtC
• Strategic advice about multi-channel marketing programs. Clients: Nissan Europe, Canon Europe, Canon Benelux, Delta Lloyd, ING Bank, GE Capital Aro Lease, CZ Groep, MKB Punt (ING Group), Nationaal Spaarfonds.

Amsterdam Area, Netherlands

• Responsible for customer card and loyalty programs.
• Introducing Air Miles loyalty program in the Netherlands at all Vendex retail chains, in collaboration with ABN AMRO, Shell and Ahold.
• Responsible for communications/promotional campaigns, to store card holders and Air Miles members.
• 40% growth in number of store card holders.

Rotterdam Area, Netherlands

• Credit card company for Private Label Cards. Responsible for:
• Cardholder Service Department: credit approval, customer service, retail service, creditor administration and control.
• ICT and Marketing Services Department.

Engineer, Agricultural Business Administration, Marketing, Information Management

Activities and Societies: Race rower Royal DordrechtMajors in Information Technology and Marketing

Modern Leadership

Nima B, Direct Marketing Management

Education record

Education record