Sander Claus

Sander Claus Email and Phone Number

CEO and Co-Founder @ SBMatrices
Nijmegen, GE, NL
Sander Claus's Location
Nijmegen, Gelderland, Netherlands, Netherlands
Sander Claus's Contact Details

Sander Claus personal email

n/a
About Sander Claus

Results-driven strategist and entrepreneurial people manager with a proven track record in successfully leading teams and achieving tangible outcomes. Expertise in accelerating growth, enhancing scalability, and optimizing operations, with a strong focus on data-driven approaches and leveraging data science. Entrepreneur, growth coach, and trailblazer in guiding ambitious startups. My passion lies in delivering impactful results and unlocking value from data.

Sander Claus's Current Company Details
SBMatrices

Sbmatrices

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CEO and Co-Founder
Nijmegen, GE, NL
Website:
sbmatrices.com
Employees:
1
Sander Claus Work Experience Details
  • Sbmatrices
    Ceo And Co-Founder
    Sbmatrices
    Nijmegen, Ge, Nl
    View
  • Scale&Grow
    Initiator & Accelerator
    Scale&Grow Oct 2022 - Present
    Nijmegen, Gelderland, Nederland
    Initiatiefnemer van Scale&Grow, een platform en community voor Start-up en Scale-up ondernemers vanaf de Product Market fit.
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  • Kion Kinderopvang
    Voorzitter Raad Van Toezicht
    Kion Kinderopvang Dec 2023 - Present
    Nijmegen, Gelderland, Nederland
    View
  • Cxsmart
    Business Coach
    Cxsmart Jun 2018 - Present
    Nijmegen Area, Netherlands
    Business coach for scale-ups, start-ups and large SMEs. With focus on Customer Contact, (online) Marketing, Customer Experience Management. Fact based and data driven. Manages the digital transformation to data driven and customer focused organizations. - Growth and (online) marketing, strategy and realization - Customer Experience management on a strategic, tactical and operational level, - Improving the performance of customer contact in multichannel and multilingual operations. Bottemline gives all those involved a 'smile'.
    View
  • Omroep Gelderland
    Chairman Media Council
    Omroep Gelderland Jul 2022 - Present
    Arnhem
    The Media Council is the representative statutory body that determines the media offer policy of each reginal public broadcaster. Omroep Gelderland offers every region a reliable journalistic basic facility with information, culture and education. A basic provision accessible to everyone at all times; a pivotal role in the development of journalism and cultural behavior in the region.
    View
  • Ducata
    Coo (A.I.)
    Ducata Sep 2023 - Aug 2024
    Wapenveld, Gelderland, Nederland
    DUCATA is a scaleup creating crypto native money called DUCA, a full alternative to FIAT currencies. DUCA is a sound crypto safe asset that has a very stable value, is protected against inflation and generates a high yield.Responsible for building the organization and prepare the operation for the launch of the DUCA protocol and make it scalable for the steps beyond.
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  • Oost Nl
    Coach Start-Ups & Scale-Ups (Startversneller)
    Oost Nl Nov 2021 - Dec 2023
    Ik help je bij het laten groeien en het schaalbaar maken van je bedrijf. Je kunt bij mij terecht om te sparren over marketing, klantbehoud, klant contact en customer journeys. Ook met vragen rond schaalbaarheid van je operatie en funding van je groei.
    View
  • Bunq
    Head Of International Operations (A.I.)
    Bunq Jan 2022 - May 2022
    Amsterdam, Noord-Holland, Nederland
    Made the customer operations departments even more saleable by expanding into new cities and countries.
    View
  • Acsi Publishing
    Projectmanager Contact Center 2.0
    Acsi Publishing Feb 2020 - May 2020
    Andelst, Gelderland, Nederland
    Optimizing the structure and operation of the multilingual and multichannel Customer Contact Center
    View
  • Bunq
    Head Of Operations
    Bunq Jan 2019 - Feb 2020
    Amsterdam Area, Netherlands
    Getting operations at bunq ready for exponential growth towards many very happy customers.- Outsourcing Multilingual Customer Support teams (Athens), with consistent quality and customer satisfaction.- Setting up our own (near shore) Multilingual Customer Support teams (Sofia), significant cost savings 50% with improved quality and customer satisfaction at the same time.- Setting up CS and CX management information, dashboards and tooling.
    View
  • Underlined
    Founder And Partner
    Underlined Aug 2009 - Jul 2018
    Den Bosch
    Data driven Customer Experience Management, Customer Journey Analytics and Data Science.• Responsible for large accounts in Banking, (health) Insurance, Utilities and Telecom.• Product development Customer Journey Analytics.• Development of CX dashboards in multichannel contact centers.• Change processes to customer-oriented organizations.
  • Stal Hyperion
    Owner
    Stal Hyperion Jan 2000 - Dec 2010
    Apeldoorn Area, Netherlands
    Stud farm for breeding and training top level dressage horses.
  • Anwb
    Crm Program Manager
    Anwb Jan 2008 - Mar 2009
    The Hague Area, Netherlands
    Relaunching program in order to realize a customer centric CRM approach. Implementation of webshop, contact center set up and marketing resource management.Reported to the executive management (annual budget of € 15 million, 90 FTE).
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  • Anwb
    Multichannel Retail Program Manager
    Anwb Mar 2005 - Jan 2008
    The Hague Area, Netherlands
    Program aimed at integral management of contact center, webshop and stores. • Establishing self-service and decreasing number of hygiene calls by 30%.• Integrating two complaints departments.• Completing a retention process leading to 20% of cancellations being revoked.
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  • Novius
    Managing Consultant
    Novius Jan 2005 - Dec 2005
    Utrecht Area, Netherlands
    Consulting on Customer Interaction Management and CRM
    View
  • Amsterdam Tourism & Convention Board
    Advisor E-Commerce
    Amsterdam Tourism & Convention Board Feb 2005 - Jun 2005
    Amsterdam Area, Netherlands
    Strategy development on online precence and digital marketing. Assisting the board of Amsterdam Tourism & Convention Board in relation to CRM and online marketing: business model, organization, generating traffic, conversion.
  • Tequila\
    Managing Director
    Tequila\ Nov 2002 - Dec 2004
    Amsterdam Area, Netherlands
    Tequila\ Direct Company is the promotional marketing agency of TBWA.Clients: Albert Heijn, Nissan, ING, Philips Consumer Electronics, Unilever Heartbrand (OLA, Walls, Algida).• Responsible for account management and business development.• Returning focus to promotional marketing.• Launching a retail unit for Albert Heijn.• Bringing returns from a loss to 15% EBIT.
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  • Tbwa\ Interaction Company
    Oprichter En Managing Consultant
    Tbwa\ Interaction Company Sep 1999 - Dec 2004
    Amsterdam Area, Netherlands
    Interaction Company is the digital marketing agency of TBWA\.Clients: Disneyland Paris, UPC, Nissan, NCRV, Citroën, ING Bank, Heineken, Nivea, Telfort.• Responsible for account management and business development.• Developing company from a startup to a strong profitable business (35 FTE, 35% EBIT).• Acquisition of TBWA e-Company (20 employees, 10 of whom were integrated).• E-marketing, interactive communications and multichannel marketing programs.• Established and utilized CRM programs in a private cloud construction.
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  • Tbwa\Neboko
    Group Account Director
    Tbwa\Neboko Sep 1995 - Sep 1999
    Amsterdam Area, Netherlands
    • Heading a team of Account Managers and Project Managers • Responsible for multidisciplinairy projects for large accounts, BtB en BtC • Strategic advice about multi-channel marketing programs. Clients: Nissan Europe, Canon Europe, Canon Benelux, Delta Lloyd, ING Bank, GE Capital Aro Lease, CZ Groep, MKB Punt (ING Group), Nationaal Spaarfonds, Nederlandse Spoorwegen, Nissan Nederland, Postbank Zakelijk.
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  • V&D
    Loyalty Program Manager
    V&D Dec 1992 - Aug 1995
    Amsterdam Area, Netherlands
    Responsible for customer card and loyalty programs.• Introducing Air Miles loyalty program in the Netherlands at all Vendex retail chains, in collaboration with ABN AMRO, Shell and Ahold.• Responsible for communications/promotional campaigns, to store card holders and Air Miles members.• 40% growth in number of store card holders.
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  • Deltafin
    Operations Manager
    Deltafin Jun 1990 - Dec 1992
    Rotterdam Area, Netherlands
    Credit card company for Private Label Cards. Responsible for:• Cardholder Service Department: credit approval, customer service, retail service, creditor administration and control.• ICT and Marketing Services Department.

Sander Claus Skills

Direct Marketing Digital Marketing Social Media Marketing Change Management Program Management Online Marketing Crm Customer Experience Interactive Marketing Social Media Database Marketing Campaign Management Persona Multi Channel Marketing Big Data Personas Customer Experience Management Text Analytics Klantfeedback Analyse Customer Feedback Analysis Social Crm Text Mining Tekstmining Sentiment Analysis Marketing Change Customer Relations

Sander Claus Education Details

  • University Of Applied Sciences, Delft
    University Of Applied Sciences, Delft
    Agricultural Business Administration, Marketing, Information Management
  • De Baak
    De Baak
    Modern Leadership
  • Nima
    Nima
    Direct Marketing Management
  • Kennemer Lyceum
    Kennemer Lyceum
  • Vondelschool
    Vondelschool

Frequently Asked Questions about Sander Claus

What company does Sander Claus work for?

Sander Claus works for Sbmatrices

What is Sander Claus's role at the current company?

Sander Claus's current role is CEO and Co-Founder.

What is Sander Claus's email address?

Sander Claus's email address is sa****@****anet.nl

What schools did Sander Claus attend?

Sander Claus attended University Of Applied Sciences, Delft, De Baak, Nima, Kennemer Lyceum, Vondelschool.

What are some of Sander Claus's interests?

Sander Claus has interest in Social Crm, Direct Marketing, Customer Experience Management, Customer Feedback Analytics, Dressuurpaarden Fokken, Text Mining, Dialogue Marketing, Crm, Social Media Marketing, Ondernemen.

What skills is Sander Claus known for?

Sander Claus has skills like Direct Marketing, Digital Marketing, Social Media Marketing, Change Management, Program Management, Online Marketing, Crm, Customer Experience, Interactive Marketing, Social Media, Database Marketing, Campaign Management.

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