Sander Zwankhuizen Email & Phone Number

Continuous improvement oriented leader with more than 10 years of international business experience obtained by an international Bachelor's study programme between the Netherlands and Spain and 12 years of professional experience habituated to work at European and global matrices and reporting lines by having led several cross-European projects and programs.Described as an enthusiastic, results driven, innovated and trustful people's person who thinks, acts and follows a highly methodological approach in problem solving and business process inefficiencies thanks to the extensive training received and proven accomplishments throughout different areas of the company. Seen as highly resourceful, learning on the fly, with an interpersonal savvy, diplomatic to be able to deeply understand customer and business needs by building successful relationships on all levels.Specialties: Six Sigma Green Belt and Black Belt, Lean, Kaizen, Change Management, Project Management, Business Process Management, Knowledge Management, Training, Managing Teams, Coaching & Mentoring.

Listed skills include Change Management, Project Management, Six Sigma, Process Improvement, and 30 others.

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  Head Of Sac

  Ing España&Portugal

  May 2018 - Present - Madrid, Community Of Madrid, Spain

  • Responsible (Titular del SAC) for the Spanish customer complaint area with an ExCo-1 reporting line to the CRO• Management and optimization of the complaints resolution process with the purpose of ensuring and improving reciprocal trust between the client and the bank. likewise, help the bank to improve operational processes and increase customer satisfaction and experience