• Vulnerability Management: Conduct vulnerability scans, perform remediation, exceptions/compensating measures, and generate detailed security reports using Rapid7 to continuously improve client and internal environments.• Firewall & Security Administration: Manage, and troubleshoot Palo Alto and pfSense firewalls, ensuring robust protection against external and internal threats.• Network Support & Configuration: Implement network solutions for clients, including troubleshooting for optimal performance and stability.• Monitoring & Alert Response: Utilize alert monitoring systems to promptly identify and remediate issues, maintaining uninterrupted service for clients.Finetune alerting as required.• Backup Management: Oversee and perform regular backup checks and management for both internal systems and client environments using Cove Data Backup, Arcserve Backup, and CodeTwo Backup, ensuring data integrity and availability.• System & Endpoint Management: Deploy and manage MDM solutions (MaaS360, Intune), performing regular backup checks and patch management through N-able N-Central.• Documentation & Compliance: Create and maintain Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs) for troubleshooting; conduct internal ISMS audits and month-end compliance tasks.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.• Referred customers to various services by evaluating needs and providing recommendations.• Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.• Consistently met deadlines and quality goals for accuracy and timeliness

• Manage store successfully and effectively in presence or absence of Managers.• Mentored and guided employees to foster proper completion of assigned duties.• Built strong relationships with customers through positive attitude and attentive response.• Created efficient work schedules for each team member to maintain deadlines and keep shifts properly staffed.• Provided primary customer support in fast-paced environment.