Utilized Service Now for efficient Incident and Alerts management, meeting 100% SLA targets Performed new intake (Application maintenance) where I covered 2 shift (16 hours) continuously there was a resourceshortage and performed overall activity by single person, had continuous calls with clients and completed the activityreceived appreciation by clients and manager Collaborated with cross-functional teams, change calls, team meeting to implement and manage business needs. Managed production servers and job streams using IBM Scheduler and oversaw Oracle HCM client apps Collaborated with users to swiftly address critical incidents, reducing average resolution SLA time by 50% Hands on with Oracle Data Integrator supported weekly payroll operations for over 1000 employees