Test Engineer | QualityKiosk August 2022 - Present• Developed a robust Selenium-Python automation framework from scratch utilizing the Page Object Model(POM) and data-driven techniques, achieving a 35% reduction in test execution time.• Automated over 300 test cases for web and API testing, ensuring comprehensive regression and integrationcoverage.• Collaborated closely with product owners and UX designers to create detailed test plans for various modules,aligning testing objectives with business priorities.• Designed and implemented BDD frameworks using Python and Cucumber for API testing, significantlystreamlining the testing process.• Enhanced CI/CD pipelines by integrating automated test suites with Jenkins and GitHub Actions, resulting in a50% faster deployment cycle.• Led User Acceptance Testing (UAT) planning and execution, effectively resolving over 150 critical bugs byworking closely with developers and stakeholders.• Introduced KPI metrics to evaluate automation efforts, achieving a 20% increase in overall test coverage.• Utilized JIRA for defect management, ensuring the identification, reporting, and tracking of bugs to facilitatetimely resolution of critical issues in production.

Managed high volumes of inquiries through multiple channels, ensuring timely and efficient resolution while maintaining quality standards.Collaborated with internal teams to address complex issues, providing solutions that balanced customer needs with company policies.Leveraged data-driven insights to identify recurring issues and recommended process improvements, enhancing overall customer experience.Consistently met or exceeded key performance indicators (KPIs), including response time, resolution time, and customer satisfaction scores.