Sandhya S Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

• Training and Facilitating classroom and on the Job trainings with employees following the approved curriculum with respect to LLM and Generative AI and maintaing expertise in my current role by staying current on tools, process, procedures, and training techniques. Managed the classroom to ensure an organized and productive learning environment for all trainees.• Managing a batch of 20+ employees for a duration of 5+ days each and tracking their everyday performance, provide support and manage their day to their activities. • Evaluating trainee performance on a daily basis to identify opportunity areas and help improve performance accordingly. Conduct refresher sessions and 1:1 coaching for bottom performers. Share batch related observations with the respective leadership.• Managing relevant tasks within the Learning Management System (LMS), such as enrollment and scheduling of learners & trainings, and troubleshoot any implementation issues. • Supporting NHO facilitator in tracking attendance, system details & delivery status.• Collecting the feedback on the effectiveness of the training programs/modules/content through training surveys, ongoing observations or while taking the course(s) and shares it with the relevant stakeholders • Communicating with the relevant stakeholders in Operations (generally up to L5 operation manager level) on the progress and needs of ongoing trainings• Working closely with the site training specialists to understand the ongoing batch status and collect necessary call-outs and challenges currently present. Informing the leadership on the same and deriving conclusions to various challenges in hand.• Leading and owning multiple internal projects handled by the training team / Knowledge Management team. Facilitating the E2E completion of the projects and reporting necessary details to the leadership team and stakeholders.

Chennai, Tamil Nadu, India

• Trained and Facilitated classroom and on the Job trainings with 1000+ employees following the approved curriculum with respect to LLM and Generative AI and maintaing expertise in their current role by staying current on tools, process, procedures, and training techniques. Managed the classroom to ensure an organized and productive learning environment for all trainees.• Manage a batch of 20+ employees for a duration of 5+ days each and tracking their everyday performance, provide support and manage their day to their activities. • Evaluated trainee performance on a daily basis to identify opportunity areas and help improve performance accordingly. Conducted refresher sessions and 1:1 coaching for bottom performers. Shared batch related observations with the respective leadership.• Managed relevant tasks within the Learning Management System (LMS), such as enrollment and scheduling of learners & trainings, and troubleshoot any implementation issues. • Supported NHO facilitator in tracking attendance, system details & delivery status.• Collected the feedback on the effectiveness of the training programs/modules/content through training surveys, ongoing observations or while taking the course(s) and shares it with the relevant stakeholders • Communicated with the relevant stakeholders in Operations (generally up to L5 operation manager level) on the progress and needs of ongoing trainings.• Trained 20 Visually Impaired employees on process knowledge and successfully onboarded them into the team with 100% throughput.

• Transcribing, verifying and annotating of high priority deliverables• Managing unique data analysis requests from a range of data customers• Working towards process improvements to reduce handling time and improve output• Working on excel to derive appropriate reports• Acting as an SME for the respective teammates and manger. • Working towards process improvements to reduce handling time and improve output• Reporting out team performance to manager and teammates and drive feedback accordingly.

• Transcribing, verifying and annotating of high priority deliverables• Managing unique data analysis requests from a range of data customers• Working on excel to derive appropriate reports• Co-ordination with SME/POC to stay updated on the process related requirements

Master Of Business Administration - Mba, Human Resource Management

Bachelor'S Degree, Business/Managerial Economics