"Dedicated professional with 13 years of comprehensive experience in IT, spanning roles from Application Support Engineer to Process Lead/Project Manager. Demonstrated expertise in providing L1/L2/L3 support, with 9 years of hands-on experience troubleshooting and resolving application issues. Skilled manual tester, having independently managed CyberArk application testing for 3 years. Currently excelling as a Process Lead/Project Manager, adept at running sprint calls, managing teams, and utilizing tools like Jira and ServiceNow for efficient project tracking. Proven capability in preparing Statements of Work (SOWs) for multiple projects, managing client communications, and ensuring seamless project execution. Proficient in preparing and delivering monthly governance reports, facilitating transparent client communication and enhancing project outcomes."