Sandi Kuzdub Email & Phone Number

Markham, Ontario, Canada

Mississauga, Ontario, Canada

In this position I worked with internal & external partners to establish objectives, advance timelines, build consensus and motivate to deliver the best-in-class customer experience to our customers, team members and our share holders. I have lead, coached and developed a high performing solutions team resulting in increased sales, market penetration and reduced churn. As well, I have managed process compliance, job quality inspections, customer experience (24/7) end to end through final resolution. Responsible for on-site adherence to Health & Safety regulations and procedures.

Mississauga

Duties and Responsibilities: •Manage/Supervise field service operations and administrative support in their assigned branch •Answer specific customer requests and complaints, visit customer when necessary •Champion Zero Harm. Ensure that safety is kept at the forefront of all messaging and that business practice is aligned with a safety first philosophy. Ensure that all safety goals are achieved and that all safety related initiative deadlines are met. •Drive operating efficiencies. Regularly monitor results and address issues and concerns that impede positive results. •Champion the development of people. Develop and maintain an effective service workforce through a variety of recruiting, hiring, training, motivating and coaching techniques. •Research and share "Best Practices" with the Service team. •Utilize Performance Metrics continually to ensure "what gets measured, gets done." •Champion the Performance Management Culture. Mentor and motivate direct reports to improve effectiveness and to address performance gaps. Conduct performance reviews/assessments, as required. •Promotes a collaborative and positive work environment between sales, admin, installations, and customer service center locations. •Ensure timely delivery of quality Service work to customer base. •Recruit, interview and select new Service technicians, as required. •Approve technician timesheets, expense reports and other related documents. •Maintain technical knowledge of current standards and new developments. •Keep associates informed of any Company and Industry changes. •Plan equipment, tools and clothing needs for in-house technicians •Generate revenues through security systems upgrades and add on RMR services •Develop work force size to efficiently accommodate subscriber-related workloads. •Adhere to and drive ADT core values •Other duties, as assigned.

30 Rayette Road, Concord, Ontario

5201 Explorer Drive, Mississauga, Ontario