Customer Service | Human Resources Support, Gold Standard Automotive Network, Draper, UT
2017 – PresentPerform a range of human resources support activities. Implement knowledge of company products, services, and policies to assist employees and customers with inquiries, complaints, or problems. Prepare department emails, manage inventory control, and assist in onboarding new hires and training. Highlights:* Earned role as lead trainer for new customer service and claims employees. Instruct on enterprise system navigation, resources and how to access, contracts, and verbiage. Employees now begin support roles with confidence and an understanding of system functions, filing claims, and locating information.* Saved time, and improved quality of service, via creation and ongoing updates to FAQ spreadsheet, providing quick access to key information. Review Skype threads to identify questions asked, and update document with new material.* Educated numerous clients and coworkers on contract details, thoroughly explaining terms and opportunities, and clearing up misunderstandings. Rescued several irate clients from pursuing legal action through patient support.* Created a spread sheet for supplies ordering, plus request log to facilitate locating and maintaining inventories.* Reduced time to prepare and send emails by 75%. Created spreadsheet of critical contact information and provided to representatives for faster access.

Maintained personnel records, student enrollment, accounting and billing information. Organized and implemented an academic-based curriculum. Developed detailed lesson plans for all subjects, and created monthly newsletters and calendars. Prepared electronic and social media communications. Taught preschool year-round to children age 2-5 years old.* Composed and distributed documents and contracts, monthly newsletters, and quarterly reports. Led quarterly conferences, presented at back-to-school nights, and provided facility tours.

Fostered a nurturing and fun atmosphere conducive to learning. Built relationships with parents and children. Regarded as a leader among teacher peers in the development of creative lessons and exciting indoor and outdoor learning experiences.* Recognized for teaching excellence and instructional best practices on annual reviews.