Sandip Adhikari Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Work closely with Digital Services Manager to understand the business needs• Understand, Research, and bring Proof of concept application to production stage• Implement Okta, Identity and Access Management Solution, within the business• Setup SSO to all possible applications including AWS, Snowflake, Google, Jira, Confluence, etc. using okta to implement password less experience for the staffs• Work on Okta workflows and implement several automations to ease onboarding and… Show more • Work closely with Digital Services Manager to understand the business needs• Understand, Research, and bring Proof of concept application to production stage• Implement Okta, Identity and Access Management Solution, within the business• Setup SSO to all possible applications including AWS, Snowflake, Google, Jira, Confluence, etc. using okta to implement password less experience for the staffs• Work on Okta workflows and implement several automations to ease onboarding and offboarding of staff• Work closely with the IT team and implement several automations on Jira to improve the workflow• Document implementations for future reference. Show less

Sydney, New South Wales, Australia

• Participate in business-wide meetings to provide insight to technical requirements.• Test, evaluate, and make decisions about new technology for the business.• Identifying issues, risk and benefits of existing and proposed solutions and outlining business impacts.• Supporting business transition and helping to establish change.• Estimating costs and identifying business savings • Monitor the technical performance of internal systems• Test and monitor the performance of… Show more • Participate in business-wide meetings to provide insight to technical requirements.• Test, evaluate, and make decisions about new technology for the business.• Identifying issues, risk and benefits of existing and proposed solutions and outlining business impacts.• Supporting business transition and helping to establish change.• Estimating costs and identifying business savings • Monitor the technical performance of internal systems• Test and monitor the performance of the websites on a regular basis.• Assist the implementation of new solutions or applications.• Walk colleagues through steps to help them resolve their technical problems.• Create and maintain the documentation for the business• Ensure the existing websites are fully functional and up to date.• Establish accounts for new users and assist with password or login problems.• Troubleshoot and resolve issues with software and hardware including installing and configuring software and computer systems. Show less

Sydney, Australia

• Ensure smooth IT operations for all daily tasks within the organisation. Support the store systems, including POS & back office application & hardware and head office-based system;• Minimise downtime of POS System;• Provide solutions to application & hardware queries• Install, maintain and update the Group’s application & hardware and reporting tools;• Document all user and system manuals for all application & hardware;• Effectively communicate and interact with both… Show more • Ensure smooth IT operations for all daily tasks within the organisation. Support the store systems, including POS & back office application & hardware and head office-based system;• Minimise downtime of POS System;• Provide solutions to application & hardware queries• Install, maintain and update the Group’s application & hardware and reporting tools;• Document all user and system manuals for all application & hardware;• Effectively communicate and interact with both functional and technical personnel in solving complex business and technical problems;• Develop and maintain effective working relationship with all external contracted vendors;• Provide solutions for specific business processes such as POS, CRM and Business Intelligence related to retail business environment linking among others Inventory Management, Finance and Logistics business activities;• Prepare, coordinate, execute and follow up on all new store openings;• Identify and implement continuous business improvement. Show less

Redfern, Nsw

Escalated high quality ticket incidents to their appropriate service technicianResolved 85% of ticket incidents as a first call resolved and user confirmed interactionManaged user profile backups and performed diagnosis and repair on faulty technical equipmentManaged an average call volume of 40 calls a day with a range of 20-100 per day.Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.Logged all incidents and requests from… Show more Escalated high quality ticket incidents to their appropriate service technicianResolved 85% of ticket incidents as a first call resolved and user confirmed interactionManaged user profile backups and performed diagnosis and repair on faulty technical equipmentManaged an average call volume of 40 calls a day with a range of 20-100 per day.Performed password resets, break fix, printer support, network connectivity and VOIP troubleshooting.Logged all incidents and requests from identification through resolution and provide details of the troubleshooting process. Show less

Wentworth Point

Ensured accurate information and technical assistance is provided to customers in a timely and accurate manner.Assist in opening and closing of store including cash handling and deposits.Led and supervised 20+ team members through daily operations of product returns and checkout procedures.Answered questions and addressed problem visa phone and in person.