Sandip Kumar Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

● Good knowledge of Lightning Framework, Aura Components, LWC (Lightning Web Components), Flows, Apex Triggers, Batch Apex, Synchronous Apex, and Asynchronous Apex.● Proficiency in SFDC Administrative tasks e.g. Creating Profiles, Roles, Users, Page Layouts, Email Services, Reports, Tasks, and Actions.● Hands-on experience with development tools like Force.com IDE, Data Loader, and VS Code.● Experienced in defining custom formulas and creating validation rules to suit the needs of the data model and ensure data quality.● Good working experience in various capacities such as Salesforce developer and involved in multiple phases of the entire project from requirement gathering, development, implementation, and training the end users.● Rich experience in Administration and Development of Salesforce.com CRM using Lightning (UI), and APEX.● Expertise in designing Custom Objects, Custom Fields, Pick List, Role-based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Permission Sets, Custom Tabs, Custom Reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements.● Expertise in developing Apex classes, Controller and Triggers, and REST API on the Force.com platform to customize applications according to functional needs.● Expertise in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.● Extensive experience in customizing the User Interface of Salesforce CRM using Apex Programming, Custom Controllers, CSS and JavaScript● Experience in customizing the Data model of Salesforce.com CRM using the Workflows, Apex Triggers, Validation Rules, and Approval Processes.● Experienced in Salesforce Web Services with SOAP API, REST API, and UI API.● Experienced in Sales Cloud, Service Cloud, Salesforce Community Cloud, and Commerce Cloud Implementation.

Gurugram, Haryana, India

As a dedicated Customer Relationship Officer at Airtel's Company Owned Store in Gurugram, located in the bustling Good Earth City Center, Sector 50, Malibu Town, I played a pivotal role in ensuring seamless customer experiences with their Airtel SIM cards, Broadband, DTH, and Airtel Payments Bank-related inquiries and concerns.Team Leadership:● Effectively managed a team of 6-8 professionals, fostering a collaborative and customer-centric work environment.● Stepped into a leadership role in the absence of the reporting manager, ensuring smooth store operations.Skills and Responsibilities:● Customer Management: Delivered exceptional service by addressing and resolving a wide range of customer issues and requirements.● Queue Management: Implemented efficient queue management strategies, reducing wait times and enhancing overall customer satisfaction.● Escalation Handling: Proactively addressed and resolved customer escalations, ensuring swift and effective solutions.● Customer Communication: Maintained clear and open communication with customers, building trust and loyalty.● Oracle CRM: Leveraged Oracle CRM for effective customer data management and streamlined issue resolution.Achievements:● Consistently met and exceeded customer service targets, contributing to high customer satisfaction scores.● Successfully managed the store during the absence of the reporting manager, showcasing leadership and decision-making skills.● Appreciated by the Retail CEO for exceptional Services.● Appreciated by lots of Clients/End Users for the exceptional Services.This experience has honed my skills in customer service, team management, and effective communication.

Bca, Computer Science, 7.2

Activities and Societies: BCA syllabus includes various BCA subjects like programming languages, statistics, computer fundamentals, data.

Salesforce

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