I am a CRM SME with 15+ years of experience in the IT industry.I have implemented technology solutions using a variety of IT systems, across a diverse range of industries covering different business processes. My focus for the past few years has been using CRM Cloud solutions such as Salesforce and MS Dynamics to deliver the Digital Transformation Solutions that optimize the business processes of my clients.A brief summary of my skill set follows:• Managed multiple projects with hands-on experience in Salesforce, Microsoft Dynamics CRM 365 and SAP CRM• Leading the CRM functional and technical team to meet the project objectives• Fostering strong relationships with clients and business sponsors and achieving success together• Design CRM Solutions, Configure systems with minimal enhancements• Promote industry best practices to make business processes more efficient• Manage business requirements workshops and design sessions• Help business achieve the desired change management objectives