Sandip Khanal Email & Phone Number

Canberra, ACT, AU

Greenway, Australian Capital Territory, Australia

• Monitoring helpdesk tickets to ensure timely follow-ups and resolutions within agreed service-level agreements (SLAs), while maintaining detailed records of support requests, solutions provided, and user interactions.
• Providing first-line technical support for IT and customer-related issues via phone, email, or ticketing systems while maintaining clear communication and offering user-friendly explanations of technical solutions.
• Troubleshooting basic… Show more
• Troubleshooting basic hardware and software issues on mobile devices, desktops, laptops, printers, and peripherals, ensuring efficient resolution.
• Resolving printer issues, including network connectivity, toner replacement, paper jams, driver conflicts, and configuring network printers to ensure efficient usage across the organization.
• Administering basic tasks in Microsoft 365 and Active Directory like user creation, password resets, user onboarding and offboarding, configuring permissions, and resolving access issues.

Canberra, Australian Capital Territory, Australia

• Provided receptionist services by greeting visitors, answering phone calls, and directing inquiries to the appropriate staff members.
• Drafted and prepared correspondence, reports, and documents to facilitate clear communication and smooth operations.
• Ordered and maintained stationery supplies, assisted with purchase requisitions, and ensured stock levels were adequate for daily needs.
• Received and distributed incoming mail, dispatched outgoing mail, and ensured timely delivery… Show more
• Received and distributed incoming mail, dispatched outgoing mail, and ensured timely delivery of correspondence.
• Scheduled and recorded appointments on behalf of the Residential Service Manager, ensuring efficient calendar management.

Australia

• Coordinated with branch managers to minimize disruption and ensure smooth operations during hardware installations across multiple locations.
• Installed hardware following deployment procedures and utilized the Interro platform for tracking task progress and accessing call details.
• Completed installations with efficient cable management and obtained customer sign-off, ensuring all systems were ready for Business Validation Testing.
• Delivered next-day support to promptly address… Show more
• Delivered next-day support to promptly address any post-installation issues, maintaining high customer satisfaction.
• Successfully completed milestones on time, ensuring smooth project execution and adherence to deployment schedules. Show less

Master'S Degree, Information Technology

Professional Year, Enterprise Networking- Workplace Readiness

Bachelor'S Degree, Information Technology