● Created online and on-site hardware report and assisted IT department with stock analysis and preparation.● Compiled metrics for analytics by collecting relevant data from commercial platforms.● Obtained knowledge and capabilities in NodeJS, AWS, Python, Tableau, PHP, and various other cutting-edge tools.● Re-built company system with front end platform for hardware ordering.● Reduced rate of incidents by successfully supporting commercial platform operations. ● Built functions to streamline implementation of internal/external requests.● Automated reporting processes for CFO and finance department.

● Development team for delivery of services in ServiceNow. Facilitated validation of requirements and designs with stakeholders and delivery/development team, making recommendations for operational processes on ServiceNow platform.● As member of the delivery team developed product backlog along with stakeholders and participated in sprint planning, daily scrums, testing, retrospectives, and sprint reviews. Analyze systems and processes to develop user stories and solutions to meet the company’s technology departments business needs and provided support for all training needs.