• Delivers a unique customer experience aimed to improve a customer's financial wellbeing and create loyalty while increasing share of wallet. From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships to acquire, expand and retain relationships.• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate

    Servicing Members: Body measurements, goal setting, teaching the Curves circuit workout, weight lost instruction, etc.    Guest Production: Acquiring referrals from members, calling referrals and setting up appointments, distribution of lead bags, calling lead slips, handling incoming phone inquiries.    Membership Sales: Evaluate the needs and goals of guests, gave tours of the facility, and created excitement and commitment.    Management: Hiring, training, motivation, disciplining, follow ups, computer knowledge, customer relations, marketing, teamwork, etc.

Manage the branch on a daily basis.Reconciling general ledgers.Manager the activities of all In-store associate in the areas of Operations, Sales, Services and Administration.Provided sales and service leadership and motivation in the seamless delivery of all PNC Bank products and services to In-Store business through proactive selling techniques.

    Managed multiple locations with annual sales volume of up to $650,000    Increased sales at all locations assigned by over 20% annually.    Reduced shrinkage at all locations by more the 65%.    Trained and develop Managers and associates on corporate policies, and procedures.    Ensure customer service excellence is maintained.  Coach and counsel sales team performances as needed.    Perform miscellaneous operational functions including: open and closing of store, preparation of bank deposits, processing freight shipments at least two days per week and managing inventory levels.    Networking/Recruiting – Establish relationships in order to identify and hire qualified, high potential candidates.    Proficient in the both the English language and Spanish.    Team Build – Motivate team members to work together to achieve company’s business goals.