Sandra Alegre Carrera Email & Phone Number

Barcelona, Catalonia, Spain

Barcelona Area, Spain

Responsible for key performance metrics including, revenue growth, product inventory & customer satisfaction. Tasked with the entire sales funnel from beginning to end: from acquisition and onboarding, through negotiation of conditions, closing and post-close account management. Aiming to work closely with all partners to test new ideas that will wow customers and drivesales. Furthermore attend travel expos and workshops.

London, United Kingdom

Direct management of the relationship with MPP (Multi-Property Partners), furthermore I am involved in facilitating the communication towards BH Partners of Booking.com BV, through Events and Scaled Outreach Channels, I was responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. I empower partners on how to use the system, tools and available products of Booking.com with the goal of optimising their performance on the platform and creating an amazing experience for customers. I helped Booking.com BV to accelerate with its growth within the homes and apartments business. • Evaluated local market characteristics, trends and drivers, and effectively prioritise and manage the performance of a portfolio of accounts to business value.• Communicated effectively the ideas and information to others, flexing my style according to the specific situation and audience.• Identified and articulated Partner needs.• Formulated and positioned solutions, creating “win-win” value for partners by matching needs to relevant offerings and presenting these in compelling ways.• Gained commitment being capable to move and lead partner conversations forward to a successful outcome.• Self-awareness, managing and developing myself on the go.

London, United Kingdom

As an Account Manager I am responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. I empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com’s customers.I have been working with Partners all over United Kingdom.

London, Reino Unido

As an Account Executive my main task is providing support to accommodation partners, contacting, informing and advising them about how to meet the demands of the visitors on the Booking.com website.I also build the accommodations webpages and training the new accommodations on how to use Booking.com’s extranet and how to use the systems that can improve their availability and supply. My main tasks are a day-to-day pro-active communication with partners in my region (Greater London) by telephone, by internal messaging and occasionally in person; building productive relationships with partners to ensure that they offer the best availability and rate structure; discuss opportunities with partners that will help improve business by using Booking.com BV’s internal tool of priority setting; first point of contact for key local accommodation partners, answering questions and queries, taking action as needed; participation in weekly team learning in my office; advise accommodation partners regarding their (potential) webpages on the Booking.com website and how they can amend data with respect to supply, availability, specials, promotions; partner verifications and trainings.Conducting daily/weekly rate and availability checks on various platforms; assisting in the preparation of market visits, operational planning and projects. Furthermore I offer support to the Account Managers with various tasks at the office.

London, Reino Unido

The Wellcome Trust is a biomedical research charity based in London. It was established in 1936 with legacies from the pharmaceutical magnate Sir Henry Wellcome to fund research to improve human and animal health. The aim of the Trust is to "achieve extraordinary improvements in health by supporting the brightest minds", and in addition to funding biomedical research it supports the public understanding of science. It has an endowment of around £18 billion.Here, I had the change to be responsible of corporate events organisational management.

London, Reino Unido

A five star hotel part of Firmdale PLC. Here I have the chance of multitask, acting as receptionist and concierge and also reservations agent. Wide knowledge of Opera. High level of customer service and professional manners always going to the extra mile. My main duties are daily check in and check outs, switchboard operations, dealing with guest’s requests and complaint handling, upselling, liaise and coordinate with all other departments, transport arrangements as well as restaurant and theatre reservations, billing and banking. As a reservations agent I deal with all email and telephone requests, being aware of the availability and room allocations, controlling all the booking websites and rooms revenue, generating reports and handovers. Wide knowledge of Opentable used for restaurant reservations.

London, Reino Unido

A small boutique hotel in Chelsea, where I was conducting some shifts by myself playing the role of duty manager. My main duties were check in and check out of the guests, reservations and email management, usage of the main booking websites and Siteminder, learning revenue management and changing pricing, customer service and complaint handling, tourist information, billing and banking.

Basílica De La Sagrada Familia

One of the most emblematic places from Barcelona, working for CPM Expertus as a coordinator I was in charge of the daily staff organization, troubleshooting, creating reports and dossiers, recruitment and training of the new staff, organizing religious events and supervising all the spaces. I was responsible of the group’s access and the museum, managing the official guides with groups and box office. Domain of Ticketmaster system.

Barcelona Y Alrededores, España

Urban hotel in central Barcelona, from NNHotels Group. My main duties were check in and check out of the guests, reservations and email management, usage of the main booking websites, customer service and tourist information, billing and banking.

Barcelona Y Alrededores, España

Some medical recognized conferences, award ceremonies, gala dinners, transfers from the airport and train stations, cloakroom, sampling hostess, champagne waitress, usher at music events at LÁuditori de Barcelona, and private parties. Image hostess for brands like Suzuki, Nespresso, Yves Saint Laurent or Jean Paul Gaultier among others.

Aeropuerto De Barcelona Y Resto De Europa

Aircraft license for Airbus A-320. Approximately 900 hours of flight experience. Duties: safety on board, emergency equipment and procedures, demonstrations on board, catering service and attention to passengers.

Degree On Hotel And Tourism Management, Hotel/Tourism Administration/Management, Excellent

Hotel management, creation of touristic routes, marketing, economy, accountancy, protocols to follow in restaurants and tourist.

Cabin Crew Certificate, Aeronautical Studies, Excellent

First aid, emergency procedures in an aircraft, human factors, dangerous goods treatment, passenger service and catering.

Bachelor Of Social Sciences, Social Sciences