Sandra Andrade Email & Phone Number

Bogota

Responsible for supporting the Billing department in the USA, ensuring precision in invoicing operations through seamless coordination with various departments, meticulous customer setup, timely invoice issuance, and meticulous reconciliation with balance reports.

Manage a high volume of customer receivables, consistently, accurately, including preparing and delivering invoices and receiving payments. - Participate in the development and the guidelines of the BOT for the billing process in CO, including procedures and templates. - Mentored and guided a new staff development training program for seven employees, coordinating activities with different teams and conducting follow up meetings to improved outcomes. - Trained seven colleagues in billing and collections procedures for LATAM, using on boarding plan, meetings, workshops and roles plays. - Manage the daily operations of the billing and collections for CO, MX, EC AND PE.- Ensure efficiency and accuracy of the monthly billing process. Meet deadlines to ensure billing and collections cycle time are minimized. - Communicate regularly with Account Managers and business Units to ensure timely and accurate client billing and to escalate collections issues - Reconcile discrepancies between paid and billed amounts, communicating resolution to the clients.

Bogota,D.C., Capital District, Colombia

Responsible re-billing, billing, dunning, and collection processes for medium and large customers, while enabling the customer facing organization to generate revenue in Latam (MX, PE, EC,CO). - Contributing to pre-billing, billing, dunning and collection processes for CO, EC, PE, ME with a focus on improving revenue management for the business and our clients.- Finding and contacting debtors to arrange debt payoffs and do payment agreements- Update account status records and collection efforts- Ensure speedy resolution of payment deductions and communication with Customers (CRM)- Support, developed and maintained relationships with a portfolio of 150 + strategic, high level account.

Bogota,D.C., Capital District, Colombia

Responsible for the administrative tasks of the account managers including billing, collections and invoicing.- Create,Develop, implement and standarized the new position Customer Operations Associate- Collaborate with finance and sales professionals to maintain accounts receivable.- Ensuring customers are billed correctly for services offered- Deliver, produced, and analyzed billing reports and invoices to our Customer base.- Responsible for compiling bill count reports and providing invoicing data to the finance department.- Identifies problems/issues during billing cycles and solves or requests assistance in solving.- Assure monthly service KPIs and quality with a correct capacity planning and efficient communication.- Monitoring accounts to identify overdue payments- Finding and contacting debtors to arrange debt payoffs and do payment agreements- Take actions to encourage timely debt payments- Resolve billing and customer credit issues- Planning course of action to recover outstanding payments and ensure timely collection of payments.- In charge of one personAchievements: - Standardized the process for collection and invoicing in the CSM department. - Company portfolio recovery for Grupo Sanitas, Contactos Solutions, Financreditos, Teleamigo, Telefónica.

Bogota D.C

Responsible for 30 accounts assigned as the only point of contact, among which Emtelco, Oriflame, Mary Kay stand out, generating revenue growth from billing.- Resolution of problems and follow-up to assigned clients.- Building relationships of trust with the clients assigned in the framework of the strategy: "Customer journey", for its growth.- Weekly monitoring of the KPIs (Key Productivity Indicators) of the client; as well as the definition and execution of improvement plans.- Carry out cross-selling processes in services and products.- Carry out billing processes, account adjustments and collection processes on delinquent invoices.- Provide training to customers on the company's website.- Perform information quality reviews and update CRM data (Salesforce and Superuser).

Barcelona Area, Spain

Responsible for customer pricing proposal for Wallenius Wilhelmsen and Eukor for heavy and static cargo worldwide. - Resolution of customer problems enquires regarding quotation services, transportation, and current cargo shipment status. - Constant communication with global teams for rates establishment.- Develop and strengthen business relationships with customers- Prepare request for quotation responses for customers.- Responsible for Vessel booking for Eukor Freight Requirements.- Continuous tracking from quotation acceptance till ship loading process- Documentation management to ensure the successful movement of loads. - Coordinate the arrival and departure of shipments at the port of Barcelona Achievement: - Interim coordination of commercial process on the absence of liner manager, gaining exposure to a higher control and management of internal processes.

Barcelona Area, Spain

Bogota,D.C., Capital District, Colombia

Responsible for reporting relevant KPI´s for the US team and solve customer requests.• Bring Solution to all customer requests related to the CRM system accessibility and usage, such as login issues and account creations, report generation according to their needs and important follow-ups relevant for the clients• Responsible for the reporting and calculation of the sales team commissions for the US.

Bogota,D.C., Capital District, Colombia

Responsible for the Help Desk activities regarding the billing processes to ensure the correct and on time billing for each of the customers in the United States.• Compilation, processing, and generation of final billing of international shipments worldwide foreign to foreign for DP-DHL KSA via the management of the help desk.• Auditing role to ensure control of data element of invoice references, special export, and import documents.• Ensure billing service provided timely and aligned with DHL requirements and systems.• US portfolio recovery and direct customer contact for review and sending of processed billing.• Develop and follow up ideas to generate and main continuous improvement within the work team.• Worked closely with other teams to ensure open lines of communication are maintained and effective customer request are resolved.Achievements:• Extra Mile Award (Worldwide) and High-Performance Award• Reduction and improvement in the pending cases of the "Third Party Billing" Helpdesk

Bogotá D.C. Area, Colombia

Responsible for all shipment monitoring and tracking activities for specific multinational customers.- Active tracking of air freight and ocean freight shipments inbound and outbound from the united states, to ensure shipping transit times to reach to the destination on time and on agreed terms with the customer.- Implementation and development of all relevant procedures for Baxter Account-Development of an operational manual for the implementation of new and existing processes within the roles as well as drive opportunities for improvement.- Constant communication at origin and destination station worldwide, to detect service problems on time and provide detailed information of delay reason for shipment not completing their established transit time.- Interim Supervisor in absence of line manager

Bogotá D.C. Area, Colombia

Calls auditing provide feedback to agents and drive improvement opportunities for the team.- Track calls in English, considering and aligned with the rules established by the operation.- Provide feedback to the agents about the opportunities of improvement made during the call and create together strategies or task to improve the quality of their call.- Report creation for the internal and external client of the operation.

Bogota,D.C., Capital District, Colombia

Provide customer and technical support to clients

Bogota,D.C., Capital District, Colombia

Trainer for new employees, support in their daily activities.

Bogota,D.C., Capital District, Colombia

Sprint Prepaid USA (Assurance Wireless).- Advising American citizens with regard to technical support issues.

Master In Supply Chain Managment & Logistics, Logistics, Materials, And Supply Chain Management

Master In Supply Chain Managment & Logistics

Professional In International Business

Certified In High Management And International Business Management

Develop tools for real situations of management, trade, marketing and international logistics in a global scenario and expand the skills.