Sandra B. Email & Phone Number

United States

Washington, District Of Columbia, United States

Washington DC

Baltimore, Maryland

Greater New York City Area

Times Square, New York

New York

 Responsible for the delivery of amenities and food orders to 2,000 rooms.  Coordinated events inside the guest’s room, including close to 60 events per night for specific events sold 3 times a year. Responsible for the coordination, planning and execution of New Year’s Eve events and regular food orders. Mainly responsible for beverage: creation of.

New York

 Manage between 1000 to 1500 customers a day Manage 120 plus employees Trainings conducted to the staff to improve customer service and employee relations Increased average check and revenue through new promotions Increase cover / profit in the first quarter of the year (the slowest time for the Hotel) in a 20% Increase the Open Table scores.

New York

 Department Head Screening, interviewing and hiring staff for the Restaurant  Increasing department revenue: Increasing number of covers, food cost control, control of labor cost Performing payroll closing duties  Guest’s comments follow ups Special trainings oriented to improve customers service and employee relations

New York

 Restaurant Manager active throughout opening. Screening, interviewing and hiring staff for the different departments of the hotel Established procedure for the different outlets in the Hotel, including banquets Creation of wine list for the restaurant and bar Establishing connections with new vendors so the hotel could start getting items. These to.

New York

 Responsible for the selling, coordination and follow up of social events and meetings for 30 people or less, this includes over 100 weddings. Responsible for the selling, coordination and follow up large parties reservation in the Restaurant, Lounge and Private Dining Room.  Plan menus in consultation with Chefs  Budgeting and establishing financial.

New York

 Training and hiring of new associates  Managing 40 plus employees  Manage Restaurant, Room Service and Lounge inventory  In charge of selling the outlets for large parties, special request, follow up’s  Responsible for creating new promotions for restaurants, increasing revenues and number of costumers Marketing a variety of special promotions for.

Hanover, New Jersey

 Hiring and training of new associates  Supervise 15 plus employees  Manage Restaurant and Room Service  Responsible for creating incentive program Increasing GSS scores and restaurant revenue  Resolve customer complaints about service, food quality, etc. by assessing problem and taking immediate action Performing payroll closing duties through LMS

Park Ridge, New Jersey

 Training and hiring of new associates  Supervise 25 plus employees per shift  Manage Restaurant, Room Service and Pub’s inventory  Marketing a variety of special promotions for Restaurant and Pub  Forecast and determine when customer volume requires adding or re-assigning staff and making adjustments accordingly. Schedule and direct staff in their.

Park Ridge, New Jersey

 Hiring and training of new associates  Successfully supervising and managing over 5 employees  Meticulous management of Gift Shop inventory  Ordering and marketing a variety of retail items  Creating profit and loss statements  Performing payroll closing duties through LMS

Santiago - Chile

 Orchestrated staff on the restaurant floor and kitchen  Performed hiring and training procedures for new employees  Managed up to 30 people per shift  Became familiar with inventory procedures for general restaurant supplies  Expanded and refined guest relation skills by successfully managing guest requests and organizing special events

Santiago - Chile

 Visited large corporations to secure new business  Planned special events (Business functions, weddings and social accounts)  Coordinated advertisement of special events  Provided public relations with all customers  Resolved guest complaints and concerns during functions  Maintained client accounts

Santiago - Chile

 Managed the restaurant by handling guest complains and requests Supervised 10 plus employees per shift  Preformed hiring and training procedures  Purchased general restaurant supplies and kept track of budget

Orlando, Florida Area

 Chilean Ambassador. Represented Chile for Disney Millennium Celebration at Epcot