Sandra B. Email & Phone Number

7/2013-CURRENTPLAYER SERVICES SHIFT SUPERVISOR, SPIRIT MOUNTAIN CASINOSupervise, monitor, and coordinate Player Services activities during assigned shift. Supervise and direct employees, create weekly work and break schedules, adjust payroll (absences/attendance). Interpret policy, monitor procedures, solve problems, and provide informational updates on promotions and changes in policy and procedures. Enter new member bonuses, enter/create point/promo adjustments and correct mistakes… Show more 7/2013-CURRENTPLAYER SERVICES SHIFT SUPERVISOR, SPIRIT MOUNTAIN CASINOSupervise, monitor, and coordinate Player Services activities during assigned shift. Supervise and direct employees, create weekly work and break schedules, adjust payroll (absences/attendance). Interpret policy, monitor procedures, solve problems, and provide informational updates on promotions and changes in policy and procedures. Enter new member bonuses, enter/create point/promo adjustments and correct mistakes with guest accounts. Monitor inventory and stock. Train employees on database system, how to solicit new club membership and overall club operations. Make recommendations for improving morale and reducing turnover. Acting casino host during 3rd shift – Acquire, develop, reactivate and maintain strong personal relationships with our valued players. Evaluate guests and their play to ascertain our reinvestment and potential of escalating play. Approve request for comps based on play. Work closely with gaming operations to assist with the development of high potential guests. Show less

Develop training guide for marketing/sales Assist company owner in creation of press releasesOffer online coupon opportunities via phone, in person, or online on a daily basisCreate marketing flyersCreate sales information brochuresTrain sales teamReceive payments

Assess customer advertising needs recommending appropriate productsArrange meetings with key clients for advertising sales presentation Create ads for insertion into newspaperOffice manager dutiesContact 400+ clients on a rotating/needs basis continually updating contact infoOrder ads and placement using 3 disparate computer programsReceive payments

Dupont Wa

3/1979-1/2002UNDERWRITING ANALYST/POLICY ADMIN ASST, STATE FARM INS CO INCAppointed lead on special project. Supervised small group (8-13 people) on special project. Lead project to close ahead of schedule and under budget. Acted as a liaison between agency personnel, Education & Development Dept. and Fire Company, to clarify interrelationship of non-similar processes. Designed and maintained a database of emergency resources and services in specific geographic areas for potential… Show more 3/1979-1/2002UNDERWRITING ANALYST/POLICY ADMIN ASST, STATE FARM INS CO INCAppointed lead on special project. Supervised small group (8-13 people) on special project. Lead project to close ahead of schedule and under budget. Acted as a liaison between agency personnel, Education & Development Dept. and Fire Company, to clarify interrelationship of non-similar processes. Designed and maintained a database of emergency resources and services in specific geographic areas for potential hazard data analysis. Conducted classes, to both field employees, agency staff members and in-house employees stressing compliance issues and penalties for noncompliance. Analyzed environmental and financial risk factors prior to issuance of insurance policies. Interpreted results of surveys on special projects and reports. Created maps from scratch, using a CAD based program, for location of fire hydrants, standpipes and boundaries and the currently insured risks/dwellings for both Alaska and Hawaii. Data for maps gleaned from a variety of source information (GPS, interview with fire chiefs and local government agencies). Monitored department production, status and quality processing statistics to ensure qualitative and quantitative standards were maintained. Co-authored procedure and training manuals for Data Entry and Customer Correspondence units. Show less