Provide telephone & internet coverage of the Sales and Marketing departments, scheduling appointments, answer and assist customers with vehicle inquiry requests. Secondary responsibilities include telephone coverage and support for the Service departments.

Office management and front desk reception handling a variety of telephone and in-person consumer service requests and administrative tasks.Executed administrative duties for the Older Individuals who are Blind program, including the creation of group flyers and brochures, supplying and maintaining resource data, managing multiple calendars and supplies, organization and coordination of meetings and outreach events, placing reminder calls, resource research and compilation, and central database records management.Trained individuals with disabilities structured intervention techniques to help them learn to perform job tasks to the employer’s specifications and to learn the interpersonal skills necessary to be accepted as a worker at the job site in related community contacts. Conducted assessment, job development, counseling, advocacy, travel training and other services needed to maintain employment.

Created automated daily stats report providing executive management with an important decision-making tool to reduce inaccuracies and improve sales.Served as executive assistant and liaison to the Vice President and management team executing multiple billing projects,reporting, filing, data entry, meetings and events, calendars, purchasing, stocking and kitchen for a busy billing department.Results: Administrative liaison within and outside the company regarding issues related to purchasing,personnel, facilities and operations driving a 10% increase in savings

Furnished daily administrative support to office staff, customer service to the public and handled day to day evaluation tasks in conjunction with evaluation program objectives for the Community Based Abstinence Education federal grant. Results:Set appointments, meetings and maintained staff calendars creating organization and effective time management.Coordinated speakers, guests and school assemblies, parent education classes, retreats and off-site events educatingover 5,000 students and parents reducing statistics in teen pregnancy, drop-outs, drugs & alcohol and increasing parent education and involvement with their teens.

All office management, administrative and reception functions executed daily, including providing information about Kempe and its programs to the general public. Provided administrative support to The Foundation Operations, Communications, Development staff and board members by creating marketing materials and correspondence for donors and events, coordinating packets, taking minutes, ordering food , arranging travel, sending invitations, taking registration and handling expenses. Results:Maintained all daily Clinical Call telephone and database records ensuring 98% accuracy for statistical and program information.Training manual developed resulting in 100% training of administrative staff.

Professional administrative services provided to clients and major insurance companies for processing life insurance death claims.Efficient customer service administered to external investors and internal staff through a variety of tasks in general administration. Results:Created and managed monthly, quarterly and year-end processing and reporting track client accounts.Developed job position’s first manual including training and development to improve claims accuracy and customer service.

Researched and analyzed 100 customer inquiries per week regarding life insurance policy performance. Results:Translated policyholder and agent ideas concerning the performance of policies into workable plans and addressed concerns achieving customer satisfaction and retention of business.

Disposition and review of legal correspondence performed including coordination of work flow among all employees, brokers, shareholders. Result: Organization and accuracy maintained for 100% investor satisfaction.Letter of Intent coordination and processing achieved by calculating investments, monitoring sales charges and adjusting wire order trades. Result: 99% accuracy attained.Negotiated, researched, and processed financial legal documents Result: 99% accuracy achieved. Disposition of funds analyzed and resolved for investors. Spanish correspondence translated into English.