Sandra Beck Email & Phone Number

Clifton, Nj, Us

New Jersey, United States

• Utilize Workforce Now Software to process semi-monthly payroll for 2600 employees of Charter Managed Organization in 3 states• Support Directors of School Operations across 37 schools on any escalations related to employee pay, or answer any employee inquires • Review all payrolls during processing to identify any issues and correct prior to final processing• Analyze payroll audit reports for reconciliation purposes and process employee updates or adjustments as needed• Manage, reconcile and fund the pension activities for Connecticut Teacher’s Retirement Board to meet state regulations• Act as a liaison for payroll with all teams across the Network on upcoming projects and process improvements• Create customized report on a need’s basis for all teams across the Network• Maintain ADP GL software to ensure proper coding of deductions and earnings• Work closely with Team Finance of salary reclassifications and proper GL coding• Collaborate with our Talent Operations on any process improvements • Process and follow up on amendments for all schools and collaborate balancing with accounting• Manage and maintain relations with ADP on payroll support, upgrades, projects• Human capital management functions as a Payroll Administrator

New Haven, Connecticut, United States

Parsippany, New Jersey, United States

• Monitored associate/ client interactions utilizing Calabrio systems and evaluated calls to ensure guidelines were followed by English and Spanish speaking associates• Developed/ launched the “HCM New Hire Quality Mentoring Program” for new associates• Organized and trained technical and soft skills to over 550 new HCM associates in various locations in Virginia, Texas, Georgia, North Carolina and off-shore• Spearheaded the expansion plan for Comprehensive Services HCM Payroll in India to integrate 3 high-functioning teams in Pune and Hyderabad, India with a rating over 90%• Trained two Call Mentor Specialists (Pune and Hyderabad) who were tasked with maintaining the level of service and supporting the teams technically• Provided weekly and monthly feedback on performance to associate, manager, and senior leadership

Parsippany, New Jersey, United States

• Provided relationship management support for WPP, Godiva, Jewish Childcare Association, Travel Port, and Academy Bus Tours• Researched and executed corrective action on client issues• Resolved any product and service concerns conducted on-site and off-site client meetings• Coordinated and facilitated discussions across ADP business units

Parsippany, New Jersey, United States

• Effectively managed 12 inbound associates on a daily basis to meet client expectations• Hired, coached, and led Quality 1st and promoted associates to Senior Client Service Representative, AVS Retention Team, or Service Manager• Effectively established and fostered collaborative professional relationships with Managers, Financial Services and Client Services to partner together and solidify procedures• Received “Most-improved” Kenexa results from 2012 Associate survey with an improvement of 56% from previous year• Instrumental in retaining client accounts using NPS and Transaction Surveys• Partnered with sales unit to visit clients to enhance relationships and experience with ADP

Parsippany, New Jersey, United States

• Aligned and developed the Call Mentoring guidelines in collaboration with Business Engineering Solutions for the first synergized Service Center• Formulated the most efficient process for the Major Account Division with National Task Force• Ensured consistent delivery of customer service and accurate information via the eQuality Witness call monitoring program by monitoring associates and client telephone interactions • Provided specific and consistent feedback to over 150 associates and managers by appraising individual performance and providing written and verbal feedback• Coached and counseled associates on the proper use of call strategy, case management, product knowledge, and overall client experience• Developed methods and processes for tracking ongoing service quality strategies to identify significant trends of an individual’s performance within specific time frames• Collaborated to identify the organizations’ training needs and coordinate implementation with the associate trainers, Service Support Specialists, and managers by analyzing call trends• Aligned with management to ensure region and department organizational goals were reached• As a Support Specialist developed and trained associates in AutoPay and TotalChoice• Trained clients for the “ADP 2010 Client Year-End Seminar”• Handled client escalations for payroll and year-end related issues as part of the Year-End Task Force Team

Parsippany, New Jersey, United States

• Partnered with the Major Accounts Implementation department to ensure effective and efficient transitions to Client Service for new clients• Supported the internet-based payroll product, Pay eXpert, during its pilot phase• Provided training for the PC/ Payroll and Human Resources products for existing clients• Demonstrated excellent verbal communication through call strategy with a rating of 91%• Managed a high-profile client base with more than 100 pays to ensure quality customer service was delivered according to Major Accounts guidelines• Maintained proficiency in trouble shooting and accurate payroll, accounting, tax and product issues as it related to a client’s specific ADP Payroll features• Managed a client base with a revenue in excess of $2.3 million• Demonstrated a strong desire, willingness, and initiative to progress from level 1 client account representative to a Senior Client Account Manager within 3 years

Business Administration And Management, General

Religious Education