Direct and oversee enrollment and billing processes for TRICARE beneficiaries.

Served as escalations POC for government and Military Treatment Facilities on high-profile and urgent processing issues resulting in 97% real-time resolution.Decreased application backlog and eliminated $1MM in overtime expenditures by training first touch associates in application processing. Eliminated department overtime in 90 days from the pilot. Revised WFM system input fields, the process allowed staff to sort work and focus on Military Treatment Facility by location the process increased staff production by 24%.Revised WFM process to ensure 99% contractual timeliness processing standards were met by establishing a set enrollment view of workflow queues.Established overview training of enrollment process to Military Treatment Facility partners allowing observation of entire enrollment workflow highlighting key points in processes that required active management of MTF internal enrollment capacities.

Targeted strategic sources within the health care industry to find networking opportunities for new clients and candidates.Served as a partner to HR consultants and managers in the healthcare field to source top candidates searching for new opportunities.

Implemented new process to improve refill reminders with both outgoing call timing and reminder mailers increasing refill percentages 22% in the first month of implementation.Created process to alert staff of accounts requiring additional time for medication refill prior to the suspense date which nearly eliminated the need for overnight shipping saving 20% in shipping costs in first 60 days.

Established partnership agreement process with emerging brokers utilizing online sales of dental plan products sales increasing online enrollments to 10% of total individual sales. Provided creative direction for print materials, brochures, quotation format, and key marketing materials by establishing branding guidelines to ensure uniformity in design and messaging.Established B2B agreements with quotesmith.com, benefitmall.com, and dentalplans.com establishing the first online broker agreements. Collaborated with the sales team on US Postal employee enrollment with targeted mailings, enrollment meetings, and postal health fairs which led to increase in enrollment by 8%.Implemented Operational Project with Employers Health Humana that led to an increase of 20,000 in the first year, Golden West Dental was the HMO dental plan offered with Employers Health Medical Insurance.

Implemented and managed alliance with Employers Health/Humana resulting in a 20,000-member increase in the first year.Served as Project Manager for office expansion and remodel that completed on time and within budget. Created program challenging staff to submit ideas in the areas of staff morale, process improvement, quality improvement, IT system updates, or cost savings that led to over 400 submissions and saved $500k since implementation.Developed new group quality assurance process leading to 99% accuracy of information of client information