• Manage all front desk areas, including personal management, training, and daily activities of front desk staff.• Create workflows that create/ensure a positive patient experience while working side-by-side with staff and leading as a role model to staff. • Responsible for scheduling staff, staff development, and training and for following and enforcing the guidelines for attendance, punctuality, and overall dependability. • Serve as the point person for handling patient and staff complaints and concerns, resolving issues in a timely, professional manner to maintain levels of satisfaction. • Greet incoming patients in a timely, professional manner and complete a variety of tasks to ensure a positive customer experience.• Ensure that co-pays and balances due are collected at the time of visit and schedule appointments and patient intake.• Follow all EMG standards, policies, and procedures and government-related guidelines, including HIPAA and privacy laws. • Coordinate and lead staff meetings, review reports, schedule staff, monitor RX Vantage, lead employee recognition, manage inventory/supplies, and process deposits.

• Responsible for full revenue cycle duties, including submitting a clean claim and assisting with the submission, and verifying contractual payment was received or appealing denials as needed.• Worked in collaboration with the insurance companies, healthcare providers, and patients to get claims processed and paid and reviewed and appealed unpaid and denied claims. • Cleared a minimum of 20 claims per day out of the assigned claims worklist while working to keep A/R to less than 180 days.• Completed all work within the guidance of the Billing Compliance Plan while maintaining and following strict privacy, confidentiality, and safety protocols in compliance with HIPAA, OSHA, and PCI DSS rules and regulations. • Trained staff as needed to drive increases in individual and team performance.

• Greeted incoming patients in a timely, professional manner, completing the check-in process by following established guidelines.• Answered incoming calls, routing the caller to the appropriate party, and completed wide-ranging administrative tasks to ensure the patient's positive experience.• Collected co-pays, deductibles, and coinsurance and made collection calls on outstanding balances. • Completed the scanning of all paperwork and balancing of Time-of-Service collections by the end of the business day.