Sandra Bohrer Email & Phone Number

Rochester, Ny, Us

Promoted to report to the Director of Engineering of this $1.3 billion international telecommunications company to provide leadership in software testing and quality assurance in an Agile environment, collaborating with a global team providing support for corporate sales and marketing departments. ● Collaborated with a global team to write a Python Script with API interaction, successfully innovating the importation and bulk update capabilities● Oversaw testing and development with JIRA and Salesforce, maintaining accurate workflow priorities, successfully completing all projects on-time ● Automated test cases using Python with Robot Framework and PyCharm, increasing the testing productivity and efficiency ● Led the test scenarios to mark pass and fail, mapping processes and end results to identify broken features ● Partnered with developers to define user stories and identify client defects, developing a trial pre-test patch to streamline the process● Oversaw user acceptance testing during emergency outages and maintenance periods, providing maintenance support to network operations team● Automated the data entry function using Selenium and modified Python scripts, increasing the volume of entities while decreasing set-up time● Provided resources and communication to developers and product managers, communicating regarding new features to ensure coverage● Led several Transfer of Information training sessions (TOI’s) instructing co-workers on new Contact Center features and custom bulk script capabilities

● Led customer service support operations managing incoming support calls from clients, providing excellent support and customer service ● Updated and maintained customer service logs, successfully aligning customer satisfaction with results, keeping the customers up-to-date proactively● Advanced customer complaints to management when needed, collaborating in a matrix environment with multiple departments and managers● Diagnosed IP phone and network issues along with managing resolved outages, crafting contingent action plans to restore operations

Introduction To Programming Nanodegree

Bachelor Of Science (B.S.), Information Technology