Sandra Bourbon Email & Phone Number

Alhama De Granada, Al, Es

Malaga, Andalousie, Espagne

Malaga, Andalousie, Espagne

Valderrobres, Aragon, Espagne

Barcelone, Catalogne, Espagne

Torredembarra, Spain

COORDINATION - Opening and development of the company's international sales department. Team recruitment, training and coordinationSALE - customer advice and sales under objectivesCUSTOMER SERVICE - personalized advice and follow-up of the clients intervened

Greater Denver Area

NOTED ACCOMPLISHMENTS: • Successfully attained department targets by driving club efforts in achieving revenue goals in Retail and ancillary revenue • Efficiently communicated and uphold company standards and leading by example for delivering the 24 Hour Fitness Service Promise • Pro-actively assisted GM in setting up monthly Business plan and implementation of promotions and merchandising • Implemented new operational procedures in the club and follow-up with compliance checks by monitoring club systems and employee performance • Possesses strong organizational skills to execute and prioritize multiple tasks such as daily banking deposits / Order and maintain all supplies / Responsible for proper inventory receiving and inventory control activities. CUSTOMER EXPERIENCE: • Strongly ensured that all club members were delivered with a high member service experience: Maintained a fully engaged and high performing member service team . • Proactively engaged club member base, regularly greeted and interacted with members, and conducted member satisfaction surveys under company guidelines • Efficient at resolving member concerns and complaints in a professional manner within 24 Hour Fitness corporate and club parameters • Successfully instilled a sense of common responsibility and team work across club functions to improve the member and team member experience SERVICE TEAM MANAGEMENT: • Hired, trained and developed a strong team of Service Representative, Kids' Club professionals and Groups X instructors that delivers on company goals and reflects its values • Ensured that team members consistently executed the basics in punctuality, dress code friendliness and cleanliness (about 20 team members) • Coached staff and conducted weekly meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities

Région De Caen, France

Groupe BatteurPharmaceutical Laboratory which manufactures and markets 33 trademarks and more than 2300 products through its various distribution networks around the world► International Product Manager Full responsibility of 4 brands with a total of 20 million Euros of turnoverNoted accomplishments• Mastered managing the entire life cycle of a product and range, conducted weekly meetings with every department from concept to product launch, regularly conducted employee training, seminars and conventions • Defined accurate brand strategy and image : implementing the marketing mix, monitoring brand and products Portfolio, and handling a marketing budget of up to 1 Million Euros• Coordinated the full relationship with international suppliers and sponsors (Germany, China…)• Expanded graphic design competencies by designing packagings and various communication tools • Contributed significant growth in the Childcare segment of Pharmacies

Région De Caen, France

Groupe BatteurPharmaceutical Laboratory which manufactures and markets 33 trademarks and more than 2300 products through its various distribution networks around the world► Product Manager AssistantAssisting 2 Product Managers for 3 cosmetic brandsNoted accomplishments• Exceeded brand performances expectations based on inventory and forecast analyses and reports: sell-in and sell-out, profitability, implementation of corrective actions• Sucessfuly developed and implemented offers from discounts to promotional gifts• Planned events such as trade shows, exhibitions, etc.• Efficiently answered all incoming inquiries and obtained appropriate information to lead consumer service, clients, etc

Annecy, France

J’ai tout donné ! Merchandising company that set up shops during musical events to sell promotional items that they purchased or produced► Event planner & Merchandiser Intern Assisting the event planner for the « Printemps de Bourges 2008 » shops, as well as the merchandiser manager in developing all new merchandise for the event Noted accomplishments• Mastered the coordination between graphic studio and suppliers ; elaboration of planning, respect of delays, etc.• Exceeded sales forecast in store during the event ; consulting and sales, inventory, opening and closing of shop

Région De Caen , France

Regional Chamber of Agriculture of Normandy Certified to advice and train agricultural business► Communication & Event Planner Intern Assisting the communication and event planner for events such as the ‘Competition de la Saint Jean des Cidres 2007’ Noted accomplishments• Planned large seminars, events and competitions • Coordinated the interface between all providers before and during the event efficiently• Hosted and served guests enthusiastically during events

Master Of Science - Ms, Tourism And Travel Services Management, Avec Mention

Certificate Of Franklin Covey, 7 Habits Of Highly Effective People, Leadership Organisationnel

University of Stenden - Leeuwarden, Netherlands

Master'S Degree, Management De Loisirs Et Tourisme International, Distinction : With Merit

Activities and Societies: Double Degree in co-operation with London Metropolitan University

Master 1, Hôtellerie, Activités De Loisir Et Développement Du Tourisme

Activities and Societies: 2nd Semester in University of Stenden

Bachelor'S Degree, Management Of Touristic And Leisure Business