Sandra Capps Email & Phone Number

Remote

1. Strategic Account Management: Oversee relationships with several multiple billion-dollar clients, understanding their unique business challenges and objectives. Develop and execute comprehensive account strategies to drive revenue growth and maximize account value. 2. Executive Engagement: Establish and nurture relationships at the executive level within client organizations. Act as a trusted advisor, providing insights and solutions to address business needs. 3. Cross-functional Collaboration: Collaborate with internal teams, including sales, marketing, and product development, to align solutions with client goals. Ensure seamless communication and coordination across departments. 4. Revenue Optimization: Identify opportunities for upselling and cross-selling to enhance revenue streams. Analyze account performance and implement strategies to meet or exceed revenue targets. 5. Problem Resolution and Client Advocacy: Proactively address client concerns and challenges, serving as a strong advocate within the organization. Foster a culture of exceptional customer service to maintain high client satisfaction. 6. Reporting and Analysis: Provide regular and comprehensive reports to clients, showcasing key performance metrics and achievements. Utilize data analysis to identify trends and opportunities for continuous improvement.

Columbus, Indiana, United States

1. Client Relationship Management: Build and nurture strong relationships with key clients to understand their business needs and objectives. Serve as the main point of contact for clients, ensuring a high level of satisfaction. 2. Strategic Account Planning: Develop and implement strategic account plans to achieve revenue and growth targets. Identify opportunities for upselling and cross-selling to maximize account value. 3. Problem Resolution: Address client concerns and proactively resolve issues to maintain positive relationships. Collaborate with internal teams to provide solutions aligned with client goals. 4. Sales Support: Work closely with the sales team to support the acquisition of new accounts and expansion within existing accounts. Provide product knowledge and expertise to clients during the sales process. 5. Reporting and Analysis: Monitor account performance and provide regular reports to clients, highlighting key metrics and achievements. Analyze data to identify trends and opportunities for improvement. 6. Customer Retention: Develop retention strategies to ensure long-term partnerships with clients. Conduct regular check-ins to assess client satisfaction and address any concerns. 7. Collaboration: Collaborate with cross-functional teams, including marketing and product development, to enhance the overall customer experience. Share client feedback to contribute to product/service enhancements.

Seymour, Indiana, United States

1. Operational Leadership: Oversee day-to-day warehouse operations, including receiving, storage, and shipping, to meet organizational goals and customer satisfaction. 2. Team Management: Lead and inspire a diverse team of warehouse personnel (32 Employees), fostering a collaborative and high-performance work culture. 3. Inventory Control: Implement effective inventory management practices, including quality audits, physical yard checks, and order accuracy to minimize discrepancies and ensure optimal stock levels. 4. Process Optimization: Identify opportunities for process improvement and implement procedures to enhance warehouse efficiency and reduce operational costs.5. Logistics Coordination: Collaborate with logistics partners, suppliers, and internal stakeholders to optimize transportation, distribution, and delivery processes. 6. Quality Assurance: Implement and enforce quality control measures to ensure accuracy in order fulfillment and adherence to product quality standards. 7. Safety Compliance: Uphold and enforce safety protocols to create a secure working environment, conducting regular safety training sessions and audits.8. Technology Integration: Use/Train in JD Edwards (JDE) and other technologies to enhance tracking, reporting, and overall warehouse performance. 9. Budget Oversight: Monitor and manage budgetary requirements, including labor costs, equipment maintenance, and other operational expenses.10. Human Resources: Led end-to-end recruitment, hiring and onboarding employees, implementing fair disciplinary actions when needed, and conducted terminations with professionalism and compliance.11. Cultural Competence: Understand and appreciate diverse backgrounds, cultures, and perspectives. Foster an environment where individuals feel valued and respected for their unique contributions.12. Empathy and Cultural Competence: Empathy and cultural competence to understand and address the diverse needs and perspectives of employees.

Lawrenceville, Illinois, United States

1. Leadership and Team Management: Lead, motivate, and mentor a team of 63 production workers and 9 team leaders (72 total) to achieve production goals. Foster a collaborative and positive work environment, promoting teamwork and effective communication. 2. Production Coordination: Coordinate production schedules, ensuring timely and accurate completion of manufacturing tasks. Monitor workflow, addressing any disruptions or bottlenecks to maintain optimal efficiency. 3. Quality Assurance: Enforce and uphold strict quality control measures to meet industry standards, such as DELTA-V. Implement corrective actions and preventive measures to address quality issues promptly. 4. Process Improvement (Kaizen): Identify opportunities for process optimization and efficiency enhancement. Collaborate with cross-functional teams to implement continuous improvement initiatives. 5. Safety Compliance: Ensure adherence to safety protocols and regulations within the manufacturing environment, as well as DELTA-V compliance. Conduct regular safety audits and promote a culture of safety awareness among team members. 6. Communication and Reporting: Communicate production targets, updates, and challenges to upper management. Generate regular reports on production metrics, highlighting areas for improvement.

Olney, Illinois, United States

1. Leadership and Team Management: Lead and supervise a production team of 10, ensuring adherence to production schedules and quality standards. Foster a collaborative and motivated work environment, promoting teamwork and effective communication. 2. Process Monitoring and Control: Oversee and optimize manufacturing processes to meet established standards and specifications. Conduct regular checks on equipment parameters, troubleshoot issues, and intervene to prevent deviations. 3. Troubleshooting and Maintenance: Identify and address equipment malfunctions promptly, collaborating with maintenance teams for inspections and repairs. Implement preventive maintenance measures to minimize downtime. 4. Quality Assurance: Collaborate with quality control teams to maintain product quality throughout the manufacturing process. Implement corrective actions to address deviations from quality standards. 5. Process Optimization: Continuously evaluate manufacturing processes to identify opportunities for improvement. Lead cross-functional teams in implementing process optimization initiatives. 6. Data Analysis and Reporting: Collect and analyze data related to process performance, generating reports on key performance indicators. Provide insights into areas for improvement and contribute to data-driven decision-making. 7. Safety Compliance: Ensure strict adherence to safety protocols and guidelines, actively participating in safety audits and contributing to safety procedure development.

Associate Of Arts And Sciences - Aas, Accounting And Business/Management

Activities and Societies: Phi Beta Lambda - President

Business Administration And Management, General