Sandra Castro Email & Phone Number

Irvine, Ca

Rent and delinquency collections. Accurate processing and completion of deposit and month end accounting. Manage resident referral platform and process awarded bonuses. Compile reports, follow up on resident surveys and feedback, and assist with market research. Plan and coordinate marketing activities and resident events. Resolve resident concerns empathetically. Empower and guide associates to problem-solve effectively. Meet resident needs with professionalism and exceptional customer service. Follow up with prospective residents. Organize resident move-ins and move-outs; collaborate with associates to meet property goals. Audit leasing files and ensure legal documents are completed accurately. Support team in developing product, property, and competitor knowledge to create value and maximize revenue.

Anaheim, Ca

Market the community in person, over the telephone, and internet to stabilize new property. Lease to qualified applicants and follow up with prospects to close deals. Timely and accurate processing of required administrative forms, applications, and lease-related information. Provide quality and professional customer service to requests and concerns. Coordinate events and communications. Maintain the professional appearance of office, amenity areas, models, and community. Develop and understand traffic and leasing goals. Strategize to generate traffic and secure leases. Promote community and policy compliance. Complete market survey on a weekly basis, generate traffic reports and spreadsheets regarding leasing. Build and maintain positive resident relations. Collaborate to prepare multiple apartments for move-in, facilitate moving for new residents, and assist vendors with resident and community needs.

Rancho Cucamonga, Ca

Leased to qualified applicants, follow up with prospects, and market the community in person, over the telephone, internet, and through social media/networking programs. Timely and accurate processing of required administrative forms, applications, and lease-related information. Provided quality and professional responses to requests and concerns. Developed relationships with local businesses, and community organizations.Executed strategic resident retention programs. Planned, scheduled and coordinated events and communications. Maintained the professional appearance of office, amenity areas, models, and community. Developed traffic and leasing goals. Provided feedback on marketing programs and solutions for challenges. Managed the monthly marketing tracker and market surveys. Build and maintained key relationships with preferred employers and PERKS participants. Promoted brand and policy compliance.

221 S. Figueroa St., Ste 500, Los Angeles, Ca 90012

Harnessed resources to support community outreach and donation development initiatives within the assigned region.Supported regional and company-wide outreach to Latino and multicultural communities.Mobilized Donate Life Ambassador volunteers to fulfill objectives relating to the community outreach programs.Developed relationships with influential companies and community organizations to support the mission.Partnered with Donation Development Coordinators to engage hospitals in community activities. Identified and supported strategic opportunities to positively and cost-effectively impact the community’s perception of donation. Secured and participated in presentations and public speaking events in the high schools, DMVs, cities, media, and helped develop ecampaigns. Secured quality informational booths, and presentation opportunities for Ambassadors with influential community organizations, such as; civic organizations, private companies, non-profits, and houses of worship.Developed relationships with companies with large employee and/or customer bases, civic organizations, colleges and universities, and houses of worship. Identified and collaborated with champions connected to donation and transplantation.Attended and supported strategically significant community events. Contributed cultural and linguistic expertise to community outreach initiatives; public relations, development of culturally sensitive marketing materials, representation at major events, and public speaking engagements. Community liaison for the development coordinators and hospitals. Highlighting personal stories in hospital newsletters. Activated the Communications Department’s resources to support the hospitals with national observances and community events to facilitate a pro-donation culture.

942 E. Chapman Ave., Orange, Ca 92866

Coordinated, collaborated with, coached, and lead multidisciplinary teams to benefit and strengthen the lives of children and families through a community, non-profit organization. Provided and coordinated Wraparound/ mental health services for children and families referred from Social Services Agency, Health Care Agency, and Probation. Outreach, development of relationships within the community, liaison with the community, and advocacy for the needs of children and families.Engagement, assessment, service planning, intensive case management, crisis intervention, referrals to community services/resources, mentoring, independent life skill building, and coordination of children/families in recreational activities to develop their relationships, functioning, and promote well-being. Facilitated team meetings (in English and Spanish), promoted use of constructive communication and problem-solving skills, and fostered teamwork to address and meet the needs of children/families. Developed and translated treatment plans, safety plans, family budgets, progress notes/summaries, discharges, and transition planning. Completed intake/assessment paperwork and processes in English and Spanish.Data entry, record-keeping, and filing. Supported and participated in the recruitment, interviewing, and evaluation of prospective co-workers. Created and implemented team-building activities for co-workers.

341 E. Center St., Anaheim,Ca 92801

Coordinated services, promoted positive adjustment, advocated for, and assisted families in meeting the needs of unaccompanied and refugee children. Assessed, completed reports, linked to community referrals, engaged children in positive/recreational activities, evaluated and planned for safety risks, educated on mental health needs, and collaborated with multidisciplinary professionals. Filing, data entry, and record-keeping. Services were provided in English and Spanish.

1503 South Coast Drive, Ste 202, Costa Mesa, Ca 92626

Case management and administrative services for an outpatient mental health clinic.Reviewed clinical charts; checked for monthly, 6-months, and annual progress of clients; verified for financial and paperwork compliance.Translated for psychologist during intake or evaluation for client diagnosis and treatment; and collaborated with therapists. Served as a Spanish translator for the clinic staff, patients, and families. Entered data, utilized data entry system to bill county services,Provided customer service, organized the office, handled account payables and timesheets, filed, and kept records.

6735 Gifford Way, San Diego, Ca 92111

Guided high school population through the college application and financial aid processes. Motivated students to achieve and listened to their concerns about the college experience. Responded to the educational needs of the students. Encouraged high school students to pursue personal aspirations and self-fulfillment. Followed up on progress and assisted students with goal-setting. Coached students to access community resources and services to meet educational needs.Recruitment of prospective students, evaluation of transcripts and needed documentation, supported in admission criteria and procedures, and assisted with completion and submission of admission and financial forms. Developed individual educational plans, followed up on progress, and collaborated with students to help meet their goals.Tracked and managed student outreach efforts and progress in the student information database/logs.

Bachelor'S Degree, Psychology And Social Behavior/ Minor In History, 3.3 Gpa

Activities and Societies: Culture, Relationships, and Health Lab- Research Assistant; 06/2008 to 01/2010. Measured, analyzed.

Psychology And Sociology

Psychology, Making Of The Modern World, Chemistry, Child Development, Statistics, And General Ed.

High School, General Education

Activities and Societies: Associated Student Body (Treasurer, 2001-2003; Vice-President, 2002-2003), National Honor Society, California.

Chemistry, Economics, And Government