Sandra Cloud Email & Phone Number

Atlanta, Ga.

Ensure all approvals are obtained from Group Managers and Relationship Officers.Monitor and report return deposits and Uncollected Funds. Monitor and report overdrawn accounts on specific parameters. Reconcile Money Market and Transaction accounts and calculate interest accruals monthly. Review and Research Standard and Non Standard Corporate Resolution for Legal clarifications. Establish written procedures to enforce and regulate policies/procedures and to protect company liability to ensure department efficiency. Implement outgoing wire transfers for corporate clients Execute Wire Transfer Schedule. Maintain tracking database for all functions performed. Trained personnel.

Atlanta, Ga.

Manage up to 25 Wire Transfer Specialists in the International Wire Department. Route millions of dollars in revenue to and from various financial institutions and abroad. Select and train personnel to perform daily regulatory functions as well as customer service duties and facilitate monthly staff meetings. Plan and Organize work methods to improve the workflow of the International department include but not limited to performance appraisals, promotions, salary recommendations and terminations. Establish written procedures to enforce and regulate policies/procedures and to protect company liability to ensure department efficiency. Monitor on-line MTS production to ensure smooth operation of department and client transaction. Support and assist with repeat Codes and Letters, off-site contingency, upgrades with Federal Reserve Bank routing numbers/Swift-Telex codes, mainframe log-on ID's, IBC and Corp incoming and outgoing wires, Investigation and Reconcilement operator support. Communicate with Foreign Exchange Traders on rates and contract numbers for FX wires over 20,000+ USD equivalents. Assist with the installation and test upgrades on the Money Transfer System and the consolidation of Crestar International Facility. Major Training to staff for the Consolidation of International Payments to Wire Transfer Orlando, 2003*Coordinated International Wire Functions and Trained Staff in Orlando Florida.

Atlanta, Ga.

Maintained support for Treasury Management Officers. Monitored balances and open and closed bank accounts for corporate customers. Accompanied Treasury Management Officers on customer calls and supported up to 25 major accounts.

Atlanta, Ga

Supervised and trained wire tranfer staff on customer service responsibilities until consolidation in 1996. The department relocated to Orlando, Florida.