Sandra Cloud Email & Phone Number

• Ensures execution of Systems, Processes and people development to meet on-going business objectives & strategies
• Partners with General Manager to control business priorities to deliver expected results
• Develops and executes plans to improve Profit, CEM, Sales, and safety
• Assesses the “fitness” of the team to meet our mission and objectives and recommends or takes actions to correct or improve areas at risk
• Ensures needed staffing development is occurring to improve and sustain business results and culture
• Ensures overall cleaning and equipment maintenance to Chick-Fil-A standards

• Develop and implement customer service policies and procedures
• Define and communicate customer service standards
• Review and assess customer service contracts
• Oversee the achievement and maintenance of agreed customer service levels and standards
• Direct the daily operations of the customer service team
• Plan, prioritize, and delegate work tasks to ensure proper functioning of the department

• Ensures Shift performance meets business objectives & strategy
• Complies with hospitality and appearance standards
• Creates and maintains a retention culture through coaching and performance management
• Ensures team meets Food Taste & Temp. standards
• Meets monthly productivity targets
• Meets food cost through waste control & improving order accuracy

• Detected and deterred individuals involved in dishonest or illicit activities in the store.
• Investigated and resolved internal theft cases under the direction of Loss Prevention Management.
• Conducted routine inspections of the facility to maintain physical security and protection of assets.
• Monitored closed circuit television systems.
• Completed required audits and inspections and provided accurate documentation of results.
• Represented Burlington Coat Factory in court proceedings associated with Loss Prevention apprehension and investigations.

Associate'S Degree, Physical Security

High School Diploma