Sandra Cuenca Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

• Coordinate the settlement of Estate portfolios while communicating with executors, customers, and business partners.• Obtained and reviewed required Estate documentation.• Prepared and reviewed Estate disbursement documents in accordance with legislative and provincial regulations.• Provided expertise and guidance on the process of Estate files nationwide.

Montreal, Quebec, Canada

• Provided sales support to FP’s by identifying net asset growth and revenue opportunities• Gathered and analyzed data to identify and solve complex problems• Conducted transactions and activities that required expert knowledge of products, processes or systems• Built a positive experience at every interaction, looking for ways to continually improve sales and services

Montreal, Quebec, Canada

• Analyzed, interpreted and synthesized data for a proper decision-making process• Designed and implemented automated data tools for a more efficient reporting• Created, managed and summarized reports and dashboards regularly for sales improvement and performance indicators• Ensured the outreach, communication and distribution of sales results to stakeholders including relevant recommendations • Supported different departments in logistics and operations when launched a new promotion• Coordinated various operational CRM projects for sales and client retention

Montreal, Canada Area

• Supervised the performance of the customer service team, making the necessary recommendations, observations and coaching • Conducted membership sales, contracts retention and renewals to assure the achievement of objectives• Ensured a proper implementation of sales and customer service operations• Addressed and resolved situations involving complains or dissatisfaction• Identified areas of opportunities where processes and systems could be improved Achievement: Highly contributed to the achievement and growth of sales quota

Montreal, Canada Area

• Supervised the completion of all immigration documents, work, study andpermanent resident visas• Planned and implemented new procedures when necessary• Identified potential growth markets and networking possibilities• Reviewed all relevant documentation, including file completion and submission

Montreal, Canada Area

• Analyzed all demographic data related to product pricing• Reviewed group insurance rates for each company (out of country health benefits)• Verified renewal reinsurance contract conditions• Monitored group travel insurance rates• Researched information on the competition and market trends

Montreal, Canada Area

RBC Insurance, Montreal• Planned and organized the opening of new insurance branches in the province• Targeted clients’ needs and provided advice regarding available insurance products(life, travel, home and auto, living benefits)Achievement: Implemented standard operating procedures for the opening of new insurance branches in Quebec

Montreal, Canada Area

RBC Travel Insurance, Montreal • Prepared quotes to clients inquiring about travel insurance• Processed travel insurance sales and all related documentation• Analyzed clients’ medical questionnaires to determine the level of riskAchievement: Participated in the improvement of systems and procedures related to travel insurance policies

Montreal, Canada Area

• Contacted clients by phone to promote life insurance policies offered by the bank• Targeted clients’ financial needs in case of disability, retirement or death• Promoted life insurance and living benefits at mall kiosks and in RBC branches• Advised clients on insurance and investment needs (retirement, estate, disability, etc.)• Identified investment opportunities using the Universal Life portfolioAchievement: Organized seminars and presentations focused on target markets

Montreal, Canada Area

• Promoted business opportunities in Mexico to Canadian investors• Compiled statistics and trade analyses for products and sectors of interest• Traveled to Mexico to promote business opportunities in Canada• Collaborated with Mexican exporters during international exhibitions andsales in MontrealAchievement: Prepared market research and business reports (climate, expenses, laws, etc.)

Mexico City - Italy

• Managed and supervised Actuarial and underwriter departments• Developed group insurance products• Managed and negotiated reinsurance contracts• Priced group insurance business (life, health and disability)• Conducted risk selection and new business analysis • Co-analyzed health insurance claims

Mexico City Area, Mexico

• Managed, supervised and trained a team of 4 actuaries, 4 underwriters and 1 administrator• Priced and underwrote group insurance business• Conducted risk selection and new business analysis• Supervised dividends and reserves, and policies administration system• Oversaw actuarial documentation • Oversaw reserves vs. sales budget

Mexico City Area, Mexico

• Priced and underwrote group insurance business • Conducted risk management and statistic portfolio analysis • Assisted in actuarial documentation for various projects • Designed automatic macros to obtain customized quotations

Certificate, Management

Bachelor Of Applied Science (B.A.Sc.), Actuarial Science

Activities and Societies: . Canadian Institute of Actuaries . Colegio de Mexico . Asociación Mexicana de Actuarios . Bachelors obtained.