Sandra Dorsett Email and Phone Number

Work with National Safety Director to co-author Corporate Training Manuals to include all OSHA requirements, ANSAI guidelines, etc. Conduct all proof-reading, editing and formatting of Manuals, Employee Qualification Program Guides, Safety Bulletins, etc. Created Power Point Presentation for Corporate introduction to power companies across America to enhance business opportunities

Develop and maintain on-line user manuals, power point presentations and all company product guides, customer Service Level Agreements, documentation, interactive training guides, etc. for all Internet and PC based products developed by Snap-on Business Solutions. Accomplished by using Microsoft Office, MadCap Publishing, Snag-It, Far Cry, Adobe Acrobat, etc. incorporated with:Assisting software testers with application functionality, training, and concurrence in defect closures Working directly with sales staff and customers for user-friendly product development and training requirements Conduct training sessions through web-ex and at different venues across North AmericaManage development of business forecasting products for domestic and foreign automotive industryCoordinate resource schedules in tandem with other department Project ManagersBusiness Analysis Research Review customer product requirements, recommend and implement solutions to benefit both the customer and our organizationInvestigate and document product defects and oversee the resolution of issuesConduct Quality Analysis Review for final release including updates to all user required documentation and training guidesMaintain complex spreadsheets for valid accounting practicesExperienced in development and coordination of server releases, schedules, etc.

Scheduling appointments, greeting patients, phones, correspondence Billing and coding, medical insurance filing and accounts receivable Management and reconciliation of business checking accounts, bank deposits Human Resources Taxes, payroll Managed supply inventories

Promoted rapidly from Leasing Agent to Assistant Manager of 230 unit apartment community Managed office and maintenance personnel Computer entry, monthly reports, bookkeeping Resolved daily resident needs and complaints and prospect interaction to satisfactory conclusions

Drafted and implemented all policies and procedures Managed all business and office systems, Authored and published/distributed all advertising, training guides and manuals Conducted client interviews and maintained contact Hired, trained and discharged all personnel for a residential and commercial cleaning business. Successfully sold when I moved to Florida Consultant for local hospitals for all Housekeeping Department policies and procedures Authored Housekeeping Department Policy and Procedure Manual: Included Medical and Professional Guidelines for Patient Care Guidelines for Hazardous Waste Management Manual certified by NY State Board of Health and Hospitals