Sandra Egan Email & Phone Number

Galway, County Galway, Ireland

Dublin, Ireland

Frog Prince Weddings / Griffin & Grey Events are experts in both corporate events and the wedding industry. They create design & produce epic environments and amazing spaces for their clients.

Galway Metropolitan Area

The service delivery specialist is responsible for planning, scheduling, forecasting, reconciliation, monitoring and reporting to ensure service levels and contractual performance indicators are achieved. This role is also responsible for supporting Supervisors and Team Leaders on the outsourced contracts to ensure efficiencies and synergies between all contract and group operations as directed by the Business Manager, in compliance with company policies, procedures and contract requirements.

County Galway, Ireland

The Conference Administrator role take’s responsibility for the pre and post-event administration and co-ordination for the annual European SharePoint, Office 365 & Azure Conference ESPC which takes place in a different European city each year. The conference brings together the world's best speakers from the industry, a vibrant community of SharePoint, Office 365 & Azure professionals, developers, end users and business leaders.

Back-packed around Bali, East Coast Australia, New Zealand and South America.

County Dublin, Ireland

Worked Temporarily March - May 2019 on return from traveling.Citywest Hotel is a 700 Bedroom Property comprising of 29 Meeting Rooms that takes up 16,500 metres squared. A Gala Dinner capacity of 1,600 and a Convention Centre with floor space of 6,900 metres squared. The role of Assistant Events Manager is a senior management position within the Hotel. This role take’s responsibility for the pre-event administration and co-ordination of all events across the Hotel and Convention Centre. The role also take’s responsibility for ensuring the department takes a proactive approach to the management of existing accounts in terms of securing return business, growing the account and developing referral business from the account.

The Camden Court Hotel Dublin offer a prime location for your Dublin City Event. The hotel comprises over 12 fully serviced conference rooms, we provide a comprehensive range of facilities and excellent customer to ensure that your event is a success.Personally handle all meeting and event requests from all current and new clientele.Establish and manage our meeting and event database.Conduct regular site inspections for local and overseas markets.Proactively manage the key conference accountsCoordinate activities related to booked business with other departments. Ensure all reservations are tracked correctly for statistical purposes. Proactively involved in the evolution of the local and overseas conferencing markets.

Liaise with the proprietor and Complex Manager to ensure maximum occupancy of the apartments using Apartment website and 3rd party sites.Taking reservations over the phone and managing online booking agents using rate negotiation tactics and yield management practices. Managing a team of 10 employees, induction, training and daily control of tasks.Preparing for student arrivals for the next academic year, dealing with queries from parents, University and international student booking agents.Ensuring that all accounts balance and preparation of end of day.

Vancouver, Canada Area

Started as a keyholder and later promoted to acting store manager in November. Was responsible for the achievement of the store sales budgets through execution of company standards, policies and procedures while exceeding customers' expectations through superior service at every opportunity. Set store goals and sales goals for staff daily and motivated the staff to attain high goals in sales and productivity in assigned tasks.

Galway, Ireland

Duty Manager responsible for the efficient daily operation of a 70 bedroom 4 Star hotel and deputising in the absence of the General Manager. Direct responsibility for the Front office Department.Liaise with corporate and individual guests for selling and booking of functions, weddings and various family events up to 300 persons.Liaise with the sales and marketing manager on hotel advertising and promotional campaigns by brainstorming and examining competitors.Maintain and build on customer database through special promotions in house and guest feedback. Arrange appointments for sales meetings and meet with potential customers to identify needs. Coordinating with the head chef for functions and wedding to ensure smooth service and guest satisfaction. Managing teams of up to 20 employees during these events.Liaise with the various hotel departments to ensure efficient operation throughout. Overseeing the day to day operation of the reception department by ensuring the hotel web site was accurate with rates and packages in line with yield management practices.Checking of third party websites for rate parity and up selling opportunities. Use of social media for promotional opportunities.Responding to guest comment cards and feedback received via the web on hotel services.Directly involved in the upgrading of the hotel from a 3 to 4 star. Designed training manual for the front office department in line with Optimus service excellence. Training new employees in reception and restaurant on operating standards and service excellence. While also providing refresher training to existing staff. Organize monthly department meetings and schedules for reception and restaurant. Key member of the internal group for the implementation of Failte Ireland Service Excellence criterion and successful certification.

Bachelor, Hotel & Catering Management

Leaving Certificate