Sandra Ejiofor Email & Phone Number

Lagos State, Nigeria

• Foster an enabling environment in which team-members promptly and effectively react to all network-related faults per shift.
• Coordinate activities and outputs of team-members, including providing on-the-job training/ guidance, ensuring strict compliance to escalation procedures, and monitoring performance based on set objectives.
• Review individual performance of team-members and complete their appraisals in accordance with the company’s performance appraisal procedures and timelines.
• Assist team-members in diagnosing and assigning difficult network problems.
• Provide inputs in identifying team-members’ training requirements and knowledge gaps.
• Action all alarms and trouble tickets and ensure adherence to procedures.

Lagos State, Nigeria

1. Carry out network surveillance, detection, troubleshooting, escalation and resolution of all alarms and outages on sites. 2. Detect, diagnose and acknowledge all alarms and trigger incident management activities to ensure services are restored within service level agreement limits.3. Provide reports on alarms and network events within shift period.

Lagos State

Following the escalation matrix and escalating alarms and outages from 1st level to top level, to alert the Field Operations team of issues to be resolved to avoid long MTTR.Work with the field team to get professional RCA for outages which will cascade into a detailed report of site(s) daily performance. Liaising hourly with OPS partner and making sure.

Benin City

Assist during the microbial and physico-chemical analysis of samples in the laboratory - Compiles results on analysis done - Organises the procurement and distribution of chemicals used during analysis - Supervises and follows up on project students in the laboratoryAny other job as assigned by the Laboratory Manager