Sandra Ejiofor Email & Phone Number

Lagos State, Nigeria

• Foster an enabling environment in which team-members promptly and effectively react to all network-related faults per shift.• Coordinate activities and outputs of team-members, including providing on-the-job training/ guidance, ensuring strict compliance to escalation procedures, and monitoring performance based on set objectives.• Review individual performance of team-members and complete their appraisals in accordance with the company’s performance appraisal procedures and timelines.• Assist team-members in diagnosing and assigning difficult network problems.• Provide inputs in identifying team-members’ training requirements and knowledge gaps.• Action all alarms and trouble tickets and ensure adherence to procedures.• Continuously search for innovative ways to improve quality of service to both internal and external customers.• Effectively coordinate team-members on shift, monitoring allocated portfolio and promptly reacting to and closing all network-related faults accordingly.• Promote communication between colleagues for the benefit of information flow and to curb any problems that may arise.

Lagos State, Nigeria

1. Carry out network surveillance, detection, troubleshooting, escalation and resolution of all alarms and outages on sites. 2. Detect, diagnose and acknowledge all alarms and trigger incident management activities to ensure services are restored within service level agreement limits.3. Provide reports on alarms and network events within shift period detailing the lifecycle of the corresponding faults and alarms tickets assigned at the point of handover.4. Ensure proper management and implementation of all network changes according to the organization process and procedures.5. Ensure NOC Shift Hand-Over procedure is strictly adhered to.6. Ensure Fault Escalation Process is strictly adhered to and Interface with operations unit to ensure faults are given due attention until resolution or shift handover.7. Manage allocated segment of network and services efficiently.8. Ensure all that is necessary for IHS customers (tenants, contractors) enjoy sustained uninterrupted services and where outage is unavoidable, sites are restored with minimal mean time to repair (MTTR)

Lagos State

Following the escalation matrix and escalating alarms and outages from 1st level to top level, to alert the Field Operations team of issues to be resolved to avoid long MTTR.Work with the field team to get professional RCA for outages which will cascade into a detailed report of site(s) daily performance. Liaising hourly with OPS partner and making sure both site(s) performance reporting are reconciled and in sync.Using available monitoring tools to log all site alarms and ensure closure after RCA has being given by the Field OPS team.Direct liaison with the field team to close of all fault logged ticket with proper Cause of Failure & Root Cause Analysis. This is to avoid longer MTTR for site already resolved.All level visibility and monitoring for all sites within purview

Benin City

Assist during the microbial and physico-chemical analysis of samples in the laboratory - Compiles results on analysis done - Organises the procurement and distribution of chemicals used during analysis - Supervises and follows up on project students in the laboratoryAny other job as assigned by the Laboratory Manager