• Enters complete data information on newly recorded documents.• Reviews, verifies, and edits the initial data entry input by the customer service and recording services department.• Verifies document type and that all fees are entered correctly.• Assist management, team members, and other departments, as necessary with additional projects; performs scanning functions.

• Managed confidential and sensitive information.• Audited completed work orders for accuracy and updated information utilizing Excel spreadsheets.• Researched and cross-referenced information from several databases and systems to resolve and correct errors.• Provided guidance and recommendations to staff utilizing established guidelines, procedures, and policies.• Performed gas pressure checks via company GIS system to ensure correct gas pressure on service line records.• Prioritized work using coding and sorting.

• Review all incoming student loan applications to ensure all information is complete and error free before forwarding to client for funding• Answered questions from various departments via email and phone concerning loan funding• Generate weekly funding reports for department managers• Review clients funding report to insure all accounts funded and posted to proper account• Notify managers and client of any funding issues• Resolve issues concerning funding of accounts• Reviewed various daily work request for sending a variety of applications to consumer• Utilized daily reports to organize work activities for the day• Mailed, emailed and faxed various letters to consumer• Scanned and documented all applications and correspondence• Provide excellent service to both internal and external clients

• Managed 7-10 account representatives and clerical support daily work activities• Interviewed potential candidates for positions in the administrative wage withholding department• Maintained monthly planning guild for accounts representatives• Liaison between consumer and various clients• Sent legal documents to consumer and employers daily• Trained new hires in the administrative wage withholding department

• Processed incoming student loan applications for consumers• Complied loan applications and forwarded to client for final approval and funding• Produced weekly and monthly funding reports for department managers• Trained new hires in the Facilitation Department

• Contacted consumer via telephone and transferred call to the proper account representative• Transferred incoming call to account representatives and managers• Utilized a variety of skip tracing tools to locate consumers