Sandra Gannon Email & Phone Number

Ireland

Foster mummy to previously Bijou, Bronte Balou and currently of Unice

Ireland

Hospitality Consultant • Independent Commercial, Revenue and Distribution Management Consultant• a 360 approach throughout when working with clients and their teams• working to assist hospitality clients in their various needs, especially in the distribution, connectivity and reporting area• successful track record in developing hotel operational teams into the Revenue Management and Commercial way of thinking

“WE PUT THE PIECES TOGETHER TO REACH THE GOAL"​"selling the right experienceto the right customerat the right timefor the right valueusing the right distributionwith the right messaging"

Ireland & Uk

Ireland

Dublin, County Dublin, Ireland

Dublin, Ireland

- Influenced development and execution of overall sales strategy.- Led a team of five staff. Played a central role in recruiting the initial management team.- Navigated delayed opening, bouncing back into strong performance for the remainder of 2019.- Project managed pre-opening sales and strategic plan (a €55M project).- Devised and managed budgets and projections (Y1 budget = €3.4M, Y1 actual = €3.7M).- Oversaw budgeting, forecasting, and pricing.- Direct P&L responsibilities to board.- Achieved 100% of revenue targets (above competitor group average).- Identified, negotiated, and oversaw the rollout of €90K investment in technology.- Elevated hotel into top 20 sales in Dublin on bookings.com.- Co-led efforts to elevate hotel into top 25 Dublin hotels on Trip Advisor, 6-months post-launch.

Dublin

Includes 4 Dublin Hotels, 1 Hotel in Cambridge, 1 Hotel in Gibraltar, 1 Hotel in the US (now sold) Responsibilities and Duties- Oversaw revenue management across seven businesses (UK, Ireland, Gibraltar, US), €70M annual rooms revenue.- Part of the leadership team, reporting to the CEO. - Delivered budget presentations to the Board.- Led a team of 13 direct reporting staff across multiple sites and 20 staff indirectly.- Shaped strategy to deliver growth across four business (+85% market share, +79% revenue).- Devised a revenue strategy to optimise revenue during five refurbishments (€50M investment).- Defined pricing and revenue strategy to open new UK business (£50M project).- Oversaw US business, part of the wind-down sale.- Sourced and replaced IT system. Rolled out new technology and CRM system.- Lead the transition of the PMS into a cloud environment.- Chaired quarterly sales and revenue peer reviews.- Close cooperation with sales and marketing.- Produced forecasts and budgets, analysed ongoing P&L’s.- Tracked key revenue data. Headed performance analysis.- Compiled reports to analyse market share performance drivers and effectiveness of strategies.- Implemented front office champion to standardise training and develop SOPs.

Dublin, Ireland

- 12 years of revenue management influence - during that time oversaw previous Sheraton Fota and Sheraton Athlone as well.- Influenced and implemented revenue strategy (€11M annual rooms revenue for Dublin alone).- Part of the Executive Leadership Team.- Maximised revenue via effective pricing and inventory management.- Part of the project team that rolled out new IT systems.- Promoted to Director of Revenue Management, June 2007. Led a team of 8 staff.- Oversaw revenue management, forecasting and budgeting (€20M annual revenue at peak).- Transitioned business through two recessions.- Part of the team that rolled out new IT systems.- Strong partnership with Sales & Marketing.- Key Contributor to Six Sigma & Lean project that delivered efficiencies across three businesses and within Starwood.- Responsible for revenue strategy, forecasting and budgeting to open Sheraton Fota (€150M project).- Responsible for revenue strategy, forecasting and budgeting to open Sheraton Athlone.- Pivotal role in leading hotel to win several industry awards (internal company as well as external).

July 2000 – June 2001Heathrow, London, GB Assistant Manager/ Reception- Assist the Front Office Manager with management and administration of the department by completing any special projects and assignments; Interviewing & appraising staff- To ensure all Front Office staff complete all shift tasks and attend to guest needs in an effective and efficient manner- Attend to all Hotel Guest needs in role of Hotel Duty Manager- Provide supervision by proactive, interactive and reactive leadership allowing each member of the FO team to satisfy our guest needs- Act as in-house guest’s ambassador- To coordinate and promote all Starwood programsSheraton Abu Dhabi Resort & Towers January 2000 – June 2000Group & Tour Coordinator Abu Dhabi, UAE - Establish relationships, handle all “contracting” and correspondence with major international Tour Operators and the Middle East- Cross selling with the Abu Dhabi Golf club by Sheraton - Create programs for Tourist and Incentive groups - Handling and organisation of groups between 10 to 100 rooms (tourists, incentives, delegations)- Coordinate and enter all incoming reservations form the leisure and group market- Guest relations and customer assistanceSheraton Heathrow Hotel Heathrow, London, GB July 1999-Dec 1999 Events Executive/ Group Co-ordinator - Incorporate events duties like dealing with conference & banqueting enquiries - To ensure that all group enquiries are dealt with to maximise occupancy, average rate and room revenue Shiftleader June 1998–July 1999 - Motivate, assist and support GSA´s during the course of the shift, coordinate shift tasks list & responsibilities, multi departmental coverage- Night Manager, Duty Manager - Multiskilled in reservation, accounts, concierge and switchboard Receptionist Nov 1997–Jun 1998 - Reception & cashier duties- Reservation & group bookings- Night audit

Early Career Mentoring

Activities and Societies: 5ECTS micro-credential in Early Career Mentoring

Diploma, Hospitality

Treff Hotel Koehlerhof 1994 – 1997 Bad Bramstedt, Germany Apprenticeship – Training for Hotel Management This was a three-year.

A Level