Westpac Consumer Bank (Dec 2016 to Jun 2020): Change lead for a $10m program to overhaul the structure and pricing of the rewards credit card portfolio, including the closure of the American Express companion card, and setup of a new contact centre retention capability to support over 750K customers and 2,500 retail bankers. Managed the change end-to-end across Product, Marketing, Distribution, Digital, Social Media and Customer Relations.BT Financial Group (June to Dec 2016): Change… Show more Westpac Consumer Bank (Dec 2016 to Jun 2020): Change lead for a $10m program to overhaul the structure and pricing of the rewards credit card portfolio, including the closure of the American Express companion card, and setup of a new contact centre retention capability to support over 750K customers and 2,500 retail bankers. Managed the change end-to-end across Product, Marketing, Distribution, Digital, Social Media and Customer Relations.BT Financial Group (June to Dec 2016): Change Director for a $18m upgrade of BT’s General Insurance business. In partnership with Allianz, led a change team to deliver three releases, including a product upgrade, new banker tools and digital capability. Managed senior executive relationships and worked with Product, Distribution, Marketing and Retail Bank to upgrade Car Insurance to over 4,000 bankers across four brands.Westpac Institutional Bank (Mar 2010 to Feb 2016): Led the change across a portfolio of programs spanning financial markets, asset finance, corporate banking and equities in the institutional bank, returning twice after periods of overseas travel. Show less

Communication Lead on a large-scale, complex IT program in its final year before transitioning to the BAU IT team to support the IT Director in shaping their IT strategy and developing team building & communication initiatives.

Partnered with the Sustainability and People & Culture teams, along with the global HR and internal communication communities, to develop and rollout communication programs both locally and internationally.

Key roles on three large-scale projects including:Culture program - partnered with people leaders, HR consultants and an external network of facilitators and coaches to develop an achievement culture within the retail bank.Job change program - established a change support and project review architecture to enable the recruitment, on-boarding and training of 700 people into new roles to an aggressive timetableIT transformation program - delivered the change management component for… Show more Key roles on three large-scale projects including:Culture program - partnered with people leaders, HR consultants and an external network of facilitators and coaches to develop an achievement culture within the retail bank.Job change program - established a change support and project review architecture to enable the recruitment, on-boarding and training of 700 people into new roles to an aggressive timetableIT transformation program - delivered the change management component for the first release of a consolidated, customer-based collections system that enabled customer rehabilitation across their entire bank relationship, decreasing write-offs Show less

Guided key stakeholders through the process of designing and implementing best-practice IT work management processes that met each business’s needs

Delivered the change management component for the CRM project to support Channel and Adviser Managers in understanding their customer holdings.

Worked on large-scale SAP programs to redesign organisational structures, roles and processes to dampen the impact of technology change on human performance.