Coordinated implementation of largest grid of network security monitors in existence for multi-billion dollar retailer. Project generated $11 million in first year of product introduction. Received award and recognition from executive staff for efforts.Spearheaded task force to double rate of adoption of new product offering quarter over quarter for two straight years. Gains were instrumental in driving quarterly investment recommendations from stock market analysts.Managed FireEye Loyalty Survey program, distributed surveys, analyzed customer satisfaction, and provided summary and trending data to executives. Insights provided led to changes in product design, including single sign-on and automation of installation and configuration process. Led team of programmers and contractors to develop 300+ parsers for log analysis tool – highest number in industry. Net result was higher fidelity of security alerts and increased customization for each customer's unique application and platform mix.

Built team of 15 IT security professionals to architect, deploy and operate first non-military grid of network security sensors. Innovative approach spawned the development of commercially available sensors.Led task force of engineers, business leaders, and business partners to build security perimeter around 200,000 node network across Americas, APAC, and EMEA by deploying network monitors to 5000+ ingress/egress points in less than 12 months. Resulting security net provided visibility to cyber threats and resulted in elimination of control channel access points.Managed $4M departmental budget and worked with suppliers, engineers, and finance to deliver rate reductions of 10% annually.Utilized Six Sigma methodology to reduce mean time to resolve customer support incidents by 70%, resulting in improved customer satisfaction.Led cross-functional team of executives, engineers, suppliers and customers to consolidate 12 business data centers into 2, reducing cost and complexity of operations.