Sandra Wagner Email & Phone Number

Orlando, FL, US

• Identified JIRA and time tracking needs and led a company-wide initiative to streamline and consolidate record keeping, planning, and scheduling by establishing JIRA as a single source of truth.
• Built a new instance of JIRA and configured projects for the PS team and configured apps such as Advanced Roadmaps and Tempo Timesheets for road mapping and time tracking to enable the launch of PMO 2.0.
• Reviewed, revised, and crafted a comprehensive SOW to close the company’s first government contract in collaboration with a government administrator and the account executive.

Nashville, Tennessee, United States

• Facilitated backlog grooming, standup meetings, retrospectives, and release planning sessions, coach teams and individuals on Scrum/Agile methods, terms, and ceremonies, and facilitate meetings with a variety of roles.
• Empowered teams to voice their thoughts and concerns during retrospective sessions and sprints to identify new opportunities to streamline development.
• Created ADO dashboards to bring transparency to timelines and project progress and identified technical blockers and impediments using Azure DevOps.

Orlando, Florida

• Observed teams of up to 15 engineers, developed custom training sessions to address issue areas, and provided regular feedback to stakeholders to foster an open and collaborative department culture and optimize talent.
• Trained teams on Agile/Scrum methodologies such as Story Points, effective JIRA usage, creating Product Roadmaps, and conflict-management scenarios while promoting the division of large teams into smaller units to.
• thoughts during retrospective sessions and sprints to streamline development, promote a welcoming and collaborative work culture, ensure employee engagement, and achieve and surpass established product milestones.
• Created and facilitated a virtual roles and responsibilities game using Mural/Miro that led to the split of a 20-person team into 3 focused teams with clear roles and responsibilities within the product development.
• Facilitated backlog grooming, sprint planning, standup meetings, retrospectives, and release planning sessions and led meetings with a variety of roles to meet sprint commitments for the development of Express Scripts.

Orlando, Florida Area

• Created a series of custom Best Practice documents for Enterprise Customers while embedded in the 12-person Enterprise Architecture team within the Customer Care department.
• Introduced and coached the team on a new iterative process for documentation creation that enabled the team to create technical documents from ideation to publishing, enabling the creation of 45 additional documents.
• Led the development and technical validation of a series of best practices documentation, white papers, and webinars for advanced software configuration of the software, dashboard design, and securing servers while.
• Created and maintained executive stakeholder and team dashboards and process workflows in JIRA with information on project progress and milestones, suggested topics for future development, and key metrics.
• Created document creation templates for the Enterprise Architects and Services team to standardize documents.
• Launched a Technical Communications Internship program, in partnership with the University of Central Florida.

Orlando, Florida Area

• Worked with 4 rotating teams of up to 40 developers, product managers, and quality engineers within the Engineering department to capture and refine installation, configuration, and software usage information.
• Embedded within EMEA and US sprint teams to compile an Agile Playbook for Engineering, lead stand-ups, and participate in sprint ceremonies across multiple software release cycles using JIRA.
• Performed a complete overhaul of Business Analytics Server Administration Guides by architecting content that enabled server admins to seamlessly locate and understand needed information for downloading, installing.
• Restructured Archive installation guides by creating a template for repository initialization and configuration that provided an orderly workflow with complete instructions on a single page for each repository type.

Orlando, Florida Area

• While at Lockheed, I collaborated with engineers, QA, and Manufacturing to create large technical manuals for the Department of Defense, particularly the US Navy and Army.
• Created material at a variety of levels, from simulation system architectural overviews (including diagrams) to removal/replacement procedures for broken equipment on ship or in the field. All replacement procedures.
• Worked successfully side by side with government representatives and LMCO engineers to validate and improve a very large set of manuals for training equipment for U.S. Navy.
• Created and validated field manual and training materials for Army simulators.All documents are created using either Arbortext, AIMSS IETM Software, Adobe FrameMaker, or MS Word.

Orlando, Florida Area

I worked at Lockheed Martin through the College Work Experience Program during my last year at UCF, and went immediately to work for them post-graduation.

B.A., English / Technical Communication

Activities and Societies: Future Technical Communicators (Treasurer 2008-2009) While at UCF, I was the Treasurer for the Future Technical.

Assoc., Arts